CATHOLIC CHARITIES: Patient Financial Specialist - Yakima, WA
Employer:Catholic Charities serving Central Washington
Job Description:
Description
Position Summary:
The Patient Financial Specialist coordinates a smooth patient flow process by educating patients on their financial responsibility and options. The Patient Financial Specialist must be able to multi-task and reprioritize in response to fluctuations in volume. This position requires being self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. The Patient Financial Specialist will have the ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs.
Responsibilities:
Preadmission/admission insurance verification, pre-certification, screening for financial counseling and eligibility determination
Assists in obtaining or validating pre-certification, referrals, and authorization
Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement
Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations
Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, and management
Cross-trained to support multiple patient and payer types. (ABA/OP, Commercial/MCO)
Back up for posting for Yakima and Tri-Cities billing
Perform other duties as assigned
Qualifications
Job Requirements:
The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet
Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
Non-Physical Requirements:
Education
High School Diploma, Required
Associates Degree, preferred
Experience
Hospital or Business office experience or patients accounts, required
Special Skills
Knowledge of health insurance payers or billing, Required
Basic knowledge of Microsoft Word, Excel, Internet and Outlook
Ability to set priorities and use of proper judgment in difficult situations and be flexible
Excellent written, oral communication, interpersonal and customer service skills
Ability to work independently and self-starter
Bilingual (English/Spanish) preferred
Excellent investigative, critical thinking and problem solving skills
Ability to adapt to various programs and systems
Demonstrated proficiency in understanding registration work queues that affect workflo
Employment is conditional upon:
Being cleared by criminal background check and fingerprinting when required
Work Schedule: Mon- Fri 8:00am- 5:00pm
Wage Range: $21.00-$25.75 per hour
Benefits:
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
Contact Person: Location: • Yakima, WA Application Method:Apply Online Base Pay:$21.00 - $25.75 Hourly
