YAKIMA ORTHOTICS & PROSTHETICS: Medical Receptionist - Yakima, WA
Employer:Yakima Orthotics & Prosthetics
Job Description:
Position Title: Medical Receptionist
Department: Front Office
Location: Yakima Orthotics & Prosthetics, 313 S. 9th Avenue, Yakima, WA 98902
Reports To: Clinic Manager
Status: Full-Time, Non-Exempt
Position Summary
Yakima Orthotics & Prosthetics is seeking an experienced Medical Receptionist to join our busy, patient-centered practice. This position is best suited for an individual with prior medical office experience who can confidently step into a fast-paced environment with minimal training.
The Medical Receptionist serves as the first point of contact for patients, physicians, referral sources, and visitors while supporting the daily administrative and operational needs of the clinic. In addition to front office responsibilities, this position assists with shipping and receiving medical devices and supplies to ensure efficient clinic operations.
We are looking for a professional who is seeking a long-term career, values exceptional customer service, takes pride in accuracy and organization, and enjoys being part of a close-knit healthcare team.
Essential Duties and Responsibilities
·Patient Reception & Customer Service
·Welcome patients and visitors with professionalism, warmth, and compassion.
·Check patients in and out efficiently.
·Verify and update demographic and insurance information.
·Collect copayments, deductibles, and patient balances.
·Answer multi-line telephone system and direct calls appropriately.
·Respond to patient inquiries or route questions to the appropriate staff member.
·Maintain strict HIPAA compliance and patient confidentiality.
Scheduling & Patient Coordination
·Schedule new and follow-up appointments.
·Coordinate practitioner schedules to maximize efficiency.
·Confirm appointments and communicate schedule changes.
·Maintain accurate appointment calendars and patient records.
Insurance & Medical Office Administration
·Verify insurance eligibility and benefits.
·Obtain referrals and prior authorizations.
·Enter patient information accurately into the electronic medical record.
·Scan, upload, and maintain patient documentation.
·Process incoming and outgoing mail, faxes, and electronic correspondence.
·Prepare paperwork for upcoming patient appointments.
Shipping & Receiving
·Receive daily deliveries of orthotic and prosthetic components and office supplies.
·Verify packing slips against purchase orders and report discrepancies.
·Accurately receive inventory into the practice management system.
·Package and ship completed devices, warranty items, repairs, and documentation.
·Coordinate shipments with UPS, FedEx, USPS, and other carriers.
·Maintain an organized shipping, receiving, and storage area.
·Assist with inventory organization and supply replenishment.
Office Operations
·Open and close the office following established procedures.
·Maintain a clean, organized, and professional reception area.
·Monitor office supplies and coordinate reordering.
·Support clinicians and coworkers with administrative tasks as needed.
·Assist with special projects and other duties assigned.
Required Qualifications
·Associate degree or higher.
·Minimum of two years of recent medical receptionist or medical office experience.
·Experience with insurance verification, referrals, prior authorizations, and appointment scheduling.
·Experience using an electronic medical record (EMR) system.
·Proficiency with Microsoft Outlook, Word, and Excel.
·Excellent customer service and communication skills.
·Strong organizational and multitasking abilities.
·Exceptional attention to detail and accuracy.
·Stable employment history with excellent professional references.
Preferred Qualifications
·Spanish-speaking.
·Experience in a specialty medical practice.
·Knowledge of medical terminology.
·Experience with medical shipping, receiving, or inventory management.
Knowledge, Skills & Abilities
The successful candidate will demonstrate:
·Exceptional professionalism and customer service.
·Strong organizational and time-management skills.
·Ability to prioritize multiple responsibilities with minimal supervision.
·Excellent verbal and written communication.
·High level of accuracy and attention to detail.
·Dependability, punctuality, and strong work ethic.
·Ability to work independently while contributing to a collaborative team.
·Confidence interacting with patients, physicians, insurance companies, and vendors.
·Commitment to providing outstanding patient experience.
Physical Requirements
·Sit, stand, and walk throughout the workday.
·Frequently use hands for keyboarding, filing, and handling packages.
·Occasionally lift and carry packages weighing up to 30 pounds.
·Ability to work at a computer for extended periods.
Schedule
·Monday through Friday
·8:00 a.m. – 5:00 p.m.
·Full-time, 40 hours per week
Consistent attendance, punctuality, and reliability are essential.
Compensation & Benefits
·$20-$23 per hour, DOE
·Regence medical insurance (100% employer-paid employee coverage).
·Dental and vision insurance.
·401(k) with 100% employer match up to 4% of eligible compensation.
·Paid vacation.
·Paid sick leave.
·Life insurance.
·Health Savings Account (HSA).
·Employee Assistance Program (EAP).
Our Ideal Candidate
We're looking for an experienced medical receptionist who can quickly become an integral member of our team. The ideal candidate has a proven history of success in a medical office, enjoys interacting with patients, is comfortable managing multiple priorities, and consistently demonstrates professionalism, accuracy, initiative, and dependability. We value long-term employees who take ownership of their work, contribute positively to our team culture, and are committed to providing exceptional service to every patient who walks through our doors.
To Apply: Please email cover letter and resume to Katie Lambert, Business Manager at yop@yakimaoandp.com
Contact Person: Katie Lambert, Business Manager Email:email cover letter and resume yop@yakimaoandp.com Location:313 S 9th Ave • Yakima, WA Application Method: Email Base Pay:$20-$23 per hour, DOE
