Job Description:
Networking and IT Technician – Professionals Wanted
We are seeking to hire an impeccable professional. Our ideal candidate is a technician who approaches their work in a methodical manner with excellent documentation habits who is willing to continue to learn and share knowledge. A reliable and resourceful problem solver who is ready to work hard to achieve excellence for clients and team members alike.
Are you looking for a chance to do something with a sense of purpose? Are you looking for a career that makes an impact on people? Do you love that feeling you get when you're able to make someone's day better?
If your answer to the above questions is YES, please read on.
RufusTech is a technology consulting firm solving IT problems and keeping systems running smoothly for a diverse group of valued clients. It is a fast-paced, professional, and intense work environment. We are also structured cabling contractors performing physical network installations. Competitive compensation commensurate with experience level and contribution, including benefits package and advancement opportunities.
Do you have knowledge and interest in servers and networks? Do you like working with people? Are you driven to achieve success for a wide variety of clients on large and small work packages? We are all about discipline, persistence, and having a lasting impact on the clients we serve in our community and the team we represent.
Typical day? There is no typical day! Getting into the nitty-gritty of support requests and coming up with the right solution that is best for the customer. Working with end users e-mail, networking and other user-experience challenges. “People don’t care how much you know until they know how much you care.” Along with the technical challenges, getting to know our clients is one of the most rewarding parts of the job. Does this career opportunity excite you? If so, please keep reading.
You are:
Outgoing, personable, willing and able to handle challenging technical and client situations.
Great with people and great with tackling IT problems.
Always making the effort to up your game. Learn from experiences and refine and improve your approach.
Willing to tackle new and challenging projects and technical areas.
Take initiative to develop and maintain your expertise as technology changes.
Courageous and ambitious.
Take initiative to check and correct observed shortcomings in our processes and procedures.
Reliable – you can be counted on. Effect of personal issues on work performance is minimal.
Duties and Responsibilities:
Work as part of a team to support the IT systems for end-user clients.
Day-to-day helpdesk queries.
Technology migrations and upgrades.
Documentation and communication with clients.
Updates and other maintenance checklist items for workstations, servers, and network appliances.
Troubleshooting, maintenance and repairs.
Full time, 40 hours per week with mixed schedule: Core M-F 8AM-5PM with time off given in exchange for hours worked for after-hours maintenance work on customer IT systems that cannot be shut down during the business day. Technicians also take turns with the on-call phone.
Qualifications Required:
Customer service experience: Ability to communicate quickly, concisely and professionally to clients regarding their technology options.
Proficiency in Microsoft Office programs, touch typing skills.
Excellent business communication written and verbal.
Networking Infrastructure (firewalls, switches, wifi.)
PC and Mac troubleshooting skills.
Windows Server technology.
Methodical approach to technical problems.
Team player: Promotes cooperation and mutual support to achieve goals. Shares information when helping and gets help when needed.
Sees tasks through to completion in a timely manner.
Manages time effectively and prioritizes.
Valid driver’s license, and good driving record.
Ability and willingness to follow procedures and document work.
Accepts responsibility for quality of work, results, and customer perception.
Willingness and ability to spend some hours each week doing after-hours maintenance.
Adaptable and Flexible: Adapts approach and methods to achieve needed results for the customer. Recovers quickly from setbacks and finds alternatives.
Knowledge and experience in structured cabling is a big plus in your favor.
How to Apply:
If this sounds like a place for your career to thrive, please apply today!
Submit Resume, References and Essay, including the following:
Contact information including e-mail and phone.
All work history including dates of employment and contact information.
2 References including contact information.
Write an essay answering the following: What are the key challenges working as an outsourced IT technician? What challenges have the “Big Tech” monopolies added to this? What skills and experience do you bring as a candidate to meet these challenges? (Write your own essay and do *not* use technologies such as ChatGPT.)
Recorded audio responses to the following questions submitted by e-mailing in audio clips:
- How do you handle a conflict or difference of opinion with a co-worker?
- What motivates you in your professional life?
Only complete applications will be accepted.
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
Health insurance
Paid time off
Experience:
IT Help desk: 2 years (Preferred)
Customer service: 2 years (Preferred)
Work Location: In person
Contact Person: Location: • Ellensburg, WA Application Method:Apply Online Base Pay:$25.00 - $40.00 per hour
