RICHLAND SCHOOL DISTRICT: Information Technology Technician 1 - Richland, WA
Employer:Richland School District
Job Description:
Essential Functions and Responsibilities:
• Work under the supervision of the Director, Information Technology (I.T.).
• Provide technical assistance supporting district-wide technology relating to networks, hardware, and
software via telephone and remote control of computers to ensure minimal down time and greatest
student and staff productivity.
• Respond to inquiries relating to hardware and/or software for the purpose of resolving problems in
support of district sites and users.
• Maintain and develop, when necessary, technical documentation for the purpose of providing
instruction and reference.
• Install desktop applications and network access software for the purpose of providing upgrades to
maintain current district standards.
• Assist in maintaining and supporting district inventory, remote access, imaging, software licensing,
help desk, etc., resources utilizing district software packages.
• Detailed knowledge of and able to support:
o Microsoft operating systems and Office applications
o Google Workspace for Education
o Chrome, Firefox, Edge, and Safari web (current versions)
o Apple iOS and macOS operating systems
o Hardware includes but is not limited to: PC’s (memory, and hard drives, monitors, etc), laptops,
Chromebooks, printers, document cameras, VoIP phones, DVD players, and LCD projectors.
• Provide support to the I.T. Department when necessary.
• Assist in supporting customer service goal of the I.T. Department.
• Perform other duties as assigned by the Director I.T.
Qualifications:
• A.A.S. in Computer Science or related field preferred.
• Minimum two years experience in help desk or technical support capacity or equivalent education and
work/field experience.
• Good communication and interpersonal skills, including ability to communicate technical issues in an
easy to understand manner
• Expertise and knowledge with LAN technologies supporting data, voice, and video.
• Working knowledge and hands-on experience with personal computers, internet/intranet protocols and
standards.
• Experience with and knowledge of Acer, Dell,HP laptops, Dell Dell Optiplex CPUs preferred.
• Experience with and knowledge of Dell, HP, and Acer Chromebooks preferred.
• Ability to maintain accurate records.
• Ability to work under limited supervision following standardized practices and/or methods.
• Ability to diagnose, and solve problems, and exercise independent judgment.
• Ability to plan, organize, prioritize work, complete tasks, and meet deadlines in a timely and
efficient manner.
• Ability to establish and maintain cooperative relationships with persons with diverse technical
knowledge and skills. Including district administrative staff, and school building staff and students.
• Ability to manage multiple tasks and projects.
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• Must be punctual, dependable, self-disciplined, and have excellent attendance.
• Able to maintain confidentiality when dealing with sensitive information and data.
• Previous experience providing technical support in a K-12 environment is preferred.
• Strong customer service skills and understanding of business telephone etiquette required.
• Demonstrate effective communication skills, both oral and written.
• Either A+, Net+, MCAS, and/or MOS certifications are desired.
• Valid Washington State Driver’s License.
TERMS OF EMPLOYMENT:
REPORTS TO: Director, Information Technology
SALARY: Depending on qualifications
HOURS/DAYS: 7:00am – 4:00pm, Monday - Friday
FLSA: Eligible
Comp TIA A+ is required in the first 180 days of employment at a minimum.
Position is contingent on current levy funding.
PHYSICAL DEMANDS:
The duties of this job require the employee to regularly sit and use hands to type, finger, feel, or handle; reach
with hands and arms; and manually keyboard. Sitting for extended periods of time is required. Close and
color vision/inspection is also required.
The employee is also expected to lift and/or move up to 50 pounds.
APPLICATION/SELECTION PROCEDURES: Interested internal and external candidates to complete the
online application process at http://www.rsd.edu/jobs
For questions about this position and/or the application process please contact Jennifer Miller at
(509) 967-6021 or jennifer.miller@rsd.edu.
Contact Person: Jennifer Miller Phone: (509) 967-6021 Email:jennifer.miller@rsd.edu Location: • Richland, WA Application Method:Apply Online Base Pay:
