WASHINGTON GENERATORS: Customer Service Representative - Kent, WA
Employer:Washington Generators
Job Description:
Customer Service Representative - HVAC & Generator Division
Company: Washington Generators & Pelican Heating and Air
Location: Kent, WA (onsite)
Schedule: Monday-Friday, 8:00 am - 4:30 pm
Pay: $23.00 - $28.00/hour, depending on experience
Washington Generators and Pelican Heating and Air have proudly served the Pacific Northwest for over 31 years. Our reputation is built on honest, high-quality work and an unwavering commitment to exceptional customer service. As we continue to grow, we're looking for a reliable, tech-savvy Customer Service Representative to support both our HVAC and generator divisions.
Who We're Looking For:
We're looking for a dynamic, customer-focused professional with ServiceTitan experience (or the ability to learn), ideally from a local HVAC company, who can confidently manage a mix of HVAC and generator service coordination. The ideal candidate has a friendly, engaging personality with a strong phone presence and excels in both scheduling and dispatching in a fast-paced environment. Adaptability with computer systems is a must, along with a willingness to learn and grow, especially as we integrate more AI tools into our operations. If you're someone who enjoys problem-solving, communicating with customers, and supporting a high-performing team, we'd love to meet you.
Why Join Our Team?
Advancement opportunities
Health (95% covered by employer), Dental, and Vision insurance
6.5 days Paid Vacation
11 Paid Holidays
Sick Time accrued at 1 hour per 40 hours worked
401k with 4% company match
Key Responsibilities:
Answer incoming calls and provide exceptional service to new and existing customers
Schedule and dispatch service calls for both HVAC and generator technicians
Make outbound calls to schedule maintenance visits or follow up on estimates and sales leads
Support filter sales and assist with light upselling when needed
Accurately enter service and registration data into ServiceTitan
Perform administrative duties such as photocopying, faxing, filing, mail sorting, and supply inventory
Greet visitors and route calls or messages to appropriate team members
Coordinate deliveries and express mail (FedEx, UPS, etc.)
What You Bring to the Team:
A friendly, professional personality with strong phone communication skills
Proven ability to manage scheduling, dispatching, and outbound calls in a fast-paced setting
Tech-savvy with the ability to quickly learn and adapt to new computer systems
An openness to growth and a proactive mindset toward using AI tools as they become more integrated
Strong problem-solving skills and a collaborative approach to supporting team success
Comfortable making outbound calls and conducting light sales/upselling when appropriate
Experience working with permits or as a permit technician is preferred
Spanish-speaking is a plus
Join Our Team:
If you're ready to be part of a company that values teamwork, professionalism, and doing the right thing for our customers, we encourage you to apply today!
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Contact Person: Location: • Kent, WA Application Method:Apply Online Base Pay:$23.00 – $28.00/HR
