The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!
The Opportunity
WSDOT is currently seeking is currently seeking an Office Assistant 2 to join the Accounting & Financial Services (AFS) Division in Lacey, WA. As a member of the Payments and Receipts Unit, you will play an important role in supporting the agency's financial operations by ensuring payments, receipts, and financial records are processed accurately, securely, and on time. This position combines administrative support, financial transaction processing, records management, and customer service to help maintain the integrity of WSDOT's financial operations. If you enjoy working in a collaborative environment, have strong attention to detail, and take pride in providing excellent customer service while supporting critical business functions, this may be the opportunity for you.
What to Expect
Among the varied range of responsibilities held within this role, you will:
Collect incoming mail from designated locations and retrieve daily payments from assigned lockboxes.
Sort incoming mail, log checks and payments, and verify daily totals using a 10-key.
Scan, organize, and maintain electronic financial records in accordance with records management requirements.
Research returned warrants, update tracking records, and communicate with agency staff to resolve issues.
Match remittances to warrants, process transactions, and resolve discrepancies involving payments and supporting documentation.
Ensure financial documents are processed in compliance with agency policies, internal controls, and records retention requirements.
Process daily cash receipt transactions, credit card reports, and supporting financial documentation.
Verify, balance, and reconcile financial transactions while researching and resolving discrepancies.
Provide backup support for receipting, accounting, and warrant processing functions while cross-training with other financial staff to support business continuity.
Respond to customer emails and phone calls in a timely and professional manner.
Provide information and assistance regarding payments, warrants, and financial transactions.
Coordinate petty cash requests, prepare checks, maintain records, obtain required approvals, and communicate with customers regarding payment availability.
Maintain accurate documentation related to customer inquiries and assigned financial transactions.
Qualifications
To be considered for this opportunity, the following competencies are required:
Customer Service & Communication: Clearly and professionally communicate, both verbally and in writing, with diverse internal and external customers while actively listening and responding appropriately.
Teamwork & Collaboration: Work cooperatively and respectfully with colleagues to meet shared goals and contribute to a positive, productive work environment.
Attention to Detail: Consistently produce accurate work by reviewing information carefully, identifying errors, and following established processes.
Time Management & Prioritization: Organize and manage workload effectively to meet deadlines while adapting to changing priorities.
Critical Thinking & Problem Solving: Assess situations, identify issues, and make sound decisions within established guidelines while seeking assistance when appropriate.
Technical Proficiency: Use Microsoft Office applications at basic level, including Excel, Outlook, and Teams, to create, edit, and share documents, spreadsheets, and communications.
Data Entry & Information Systems: Accurately enter, retrieve, and update information using financial or comparable database systems.
Independence & Initiative: Work with minimal supervision while taking responsibility for completing assignments and identifying opportunities to improve processes.
Growth Mindset: Actively demonstrates a commitment to learning and growth.
Service-Oriented: Takes action to meet the needs of others.
Important Notes
This recruitment may also be used to fill additional positions per business needs.
This position is not eligible for remote work, and required work on-site in Lacey, Monday through Friday.
The salary range listed includes the 2% general wage increase, effective on July 1, 2026.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
Why WSDOT
Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. Employees in this position enjoy a standard daytime schedule, working Monday-Friday, with weekends off.
Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at [email protected]. Please be sure to reference 26DOT-HQ-01007 in the subject line.
Contact Person: Location: • Lacey, WA Application Method:Apply Online Base Pay: $39,924.00 - $52,872.00 Annually
