ASTRIA HEALTH: Referral Coordinator - Part Time - Audiology - Sunnyside, WA
Employer:Astria Health - Audiology
Job Description:
Full job description
About Astria
The Astria Health system, headquartered in the heart of the state of Washington’s wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.
Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.
Our operating principles define how we come together as a team to do our work. They reflect Astria Health’s unique view on what’s important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.
Astria Health is seeking a Referral Coordinator to join our team! This position is located at our Sunnyside Astria Health Audiology and Pediatric Therapies Center.
Shift: Monday - Friday - More details will be discussed during the interview.
What you get to do every day!
As the Referral Coordinator, you will be responsible for coordinating and facilitating patient access to audiology services through the effective management of referrals, insurance verification, and prior authorization processes. You will:
Coordinate and manage all incoming audiology referrals, including intake, tracking, follow-up, and communication with referring providers to ensure timely patient access.
Verify insurance eligibility, benefits, referral requirements, and obtain prior authorizations for audiology services and hearing devices in accordance with payer guidelines.
Maintain expertise in payer-specific authorization, referral, billing, and reimbursement requirements while monitoring workflows to reduce delays and denials.
Serve as the primary liaison between patients, providers, referring offices, insurance companies, and internal departments to facilitate coordination of care.
Develop, implement, and maintain referral, registration, authorization, and front office workflows, including policies, procedures, documentation, training materials, and reference guides.
Coordinate onboarding, training, and ongoing education for front office staff to improve registration accuracy, workflow consistency, patient access, and revenue cycle performance.
Monitor registration quality, work queues, operational reports, DNFB, and patient encounters to ensure timely processing, complete documentation, and resolution of deficiencies in collaboration with billing, HIM, and revenue cycle teams.
Provide administrative and operational support by overseeing front office collections, participating in month-end processes, managing office supplies and equipment, and assisting with new payer relationships, referral pathways, and patient access initiatives.
Performs other duties as assigned
Collaborate effectively across organizational boundaries.
Adheres to the core values and standards of the organization.
High School Graduation or GED.
Two or more years of direct work experience in healthcare.
Two or more years of administrative support and report management.
Oral and written fluency in the English language.
Preferred Qualifications and Education.
Master’s Degree in health informatics and/or additional certification in medical billing and coding
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As required by various pay transparency laws, we share a competitive compensation range for candidates hired into each position. Pay is influenced by factors specific to applicants, including but not limited to skill set, level of experience, and certification(s) and/or education. This position is not associated with a union contract.
Astria Health is an Equal Employment Opportunity employer!
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics.
Astria Health employees must adhere to the Company’s security policies and Code of Ethics.
Individuals needing accommodation in the application and testing process or need this job announcement in an alternative format may call Human Resources at 509-837-1628, at least two days before the need.
Please note Astria Health does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Contact Person: Location:1017 Tacoma Avenue • Sunnyside, WA Application Method:Apply Online Base Pay:$23.75 - $31.41 an hour
