CLIMATE CONTROL: Customer Service Rep w/Sales Spiff Opportunities (53862) - Portland, OR 97224
Employer:Climate Control
Job Description:
Description
Climate Control Heating, Ventilation & Air Conditioning
Full-Time | Monday–Friday
$20–$25 per hour DOE, plus sales spiff opportunities
Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized and running smoothly?
Climate Control is looking for a dependable, detail-oriented Customer Service Representative to be the voice of our company. In this role, you are often the first impression our customers have — setting the tone for an exceptional service experience.
If you enjoy solving problems, coordinating moving pieces, and being part of a team that delivers comfort solutions to homeowners, we’d love to meet you.
Why This Role Matters
Our CSR team plays a critical role in our success. You’ll help ensure customers are taken care of quickly and professionally. Your communication and organization skills directly impact customer satisfaction and company growth.
Benefits
Company-paid medical, dental, and vision (employee coverage)
Company-paid group life insurance
Voluntary insurance options
Paid holidays, sick time, and vacation
Approved tuition reimbursement (grow your trade career!)
Employee Assistance Program (EAP)
What You’ll Do
Customer Support & Communication
Serve as the primary point of contact for customer inquiries
Answer incoming calls and respond to emails in a professional, friendly manner
Conduct happy calls to recent customers to ensure satisfaction, gather feedback, and reinforce our commitment to great service.
Make outbound calls to follow up on maintenance reminders, membership renewals, and other customer outreach initiatives.
Schedule duct cleaning and maintenance services as needed.
Resolve customer concerns or escalate appropriately.
Deliver a high-level customer experience on every interaction
Customer Interaction & Lead Qualification
Speak with customers to understand their HVAC needs
Help homeowners feel confident and informed about their next steps
Coordination & Organization
Maintain accurate customer records and service details
Support daily office operations and scheduling flow
What We’re Looking For
A customer-first mindset
Ability to stay calm and efficient in a fast-paced environment
Strong attention to detail
Team player who enjoys supporting others
Positive attitude and solution-focused approach
Why Join Climate Control?
Competitive hourly pay: $20-25 based on experience
Stable Monday–Friday schedule
Supportive team environment
Opportunity to grow within the HVAC industry
A company that values professionalism, teamwork, and customer satisfaction
If you’re organized, motivated, and ready to be a key player in a growing HVAC company, apply today and become part of the Climate Control team.
Qualifications
What We’re Looking For
A customer-first mindset
Ability to stay calm and efficient in a fast-paced environment
Strong attention to detail
Team player who enjoys supporting others
Positive attitude and solution-focused approach
Required Experience
2+ years of customer service experience
1+ year working within HVAC or home services
1+ year of professional experience using Microsoft Outlook
Strong organizational and multitasking skills
Clear, professional written and verbal communication
Contact Person: Location: • Portland, OR Application Method:Apply Online Base Pay:$20.00 - $25.00/HR
