AREA HEATING & COOLING: Customer Service Representative - Vancouver, WA
Employer:Area Heating & Cooling, Inc.,
Job Description:
Customer Service Representative
Join the Team at Area Heating & Cooling
At Area Heating & Cooling, we know that exceptional customer service is just as important as exceptional technical service. We are seeking a friendly, organized, and motivated Customer Service Representative to be the first point of contact for our customers while helping support our service, maintenance, and sales teams
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and is comfortable handling both inbound and outbound phone calls. You'll play a critical role in creating an outstanding customer experience while helping drive the growth of our service and maintenance departments.
Why Join Area Heating?
401(k) with company match
Health Insurance (50% employer-paid for employee)
Company-paid Life Insurance
Dental & Vision coverage available
2 Weeks Paid Vacation
Sick Time accrued at 1 hour per 40 hours worked
Employee & Family Discounts
What You'll Do
Answer inbound calls from customers and provide exceptional customer service
Schedule service, maintenance, and installation appointments
Make outbound calls to existing and prospective customers to schedule maintenance visits, follow up on estimates, and support marketing campaigns
Assist customers with questions, concerns, and service requests
Help maintain efficient technician schedules and routing
Update customer records and appointment information accurately
Communicate effectively with technicians, dispatchers, and management
Support membership, maintenance agreement, and customer retention efforts
Meet outbound calling and appointment-setting goals
Requirements
Previous customer service, call center, dispatching, or office experience preferred
Comfortable making outbound calls and handling inbound customer inquiries
Strong communication and relationship-building skills
Professional phone presence and positive attitude
Excellent organizational and multitasking abilities
Strong attention to detail and follow-through
Basic computer proficiency and ability to learn new software
Experience with ServiceTitan or similar CRM software is a plus
HVAC, plumbing, electrical, or home service industry experience preferred but not required
Contact Person: Location: • Vancouver, WA Application Method:Apply Online Base Pay:$20.00-$24.00/HR
