Job Description:
Full job description
Patient Biller – General Dentistry
About Us
We are a locally owned general dental group practice that has proudly served the Kennewick, Pasco, Richland, and West Richland communities for over 40 years. We are committed to delivering high-quality care in a professional, supportive, and well-organized environment. Our team values collaboration, accountability, and doing things the right way. We are excited to welcome a Patient Biller who enjoys working behind the scenes to ensure accurate billing, smooth financial processes, and excellent support for both patients and our team.
Position Overview
We are seeking experienced Patient Billers to join our administrative team. This role is ideal for someone who is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. Prior dental insurance verification and plan building are required.
This position will begin in the office. Based on performance and proficiency, there is potential for a hybrid work schedule in the future.
Key Responsibilities
Perform accurate insurance verification and eligibility checks
Review and interpret insurance benefits and coverage details
Submit, track, and follow up on dental claims (electronic and paper)
Manage accounts receivable for both insurance and patient balances
Analyze aging reports and take appropriate action on outstanding accounts
Conduct detailed account audits to identify discrepancies and resolve issues
Review Explanation of Benefits (EOBs) and ensure proper payment posting
Handle claim denials, resubmissions, and appeals
Maintain clear, accurate, and timely documentation of all account activity
Track daily work, including accounts touched and actions taken
Communicate with patients regarding billing questions, balances, and payment options
Strong communication with insurance companies to resolve claim issues and obtain payments
Ensure compliance with HIPAA and office policies
Required Skills & Qualifications
Experience in dental billing, insurance verification, and accounts receivable
Strong understanding of dental insurance processes and terminology
Proven ability to perform account audits and resolve discrepancies
Excellent attention to detail and organizational skills
Strong critical thinking and problem-solving abilities
Ability to manage multiple accounts and prioritize tasks effectively
Experience documenting account activity thoroughly and accurately
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)
Solid computer skills, including Microsoft Office (Excel, Word, Outlook)
Customer Service & Communication
Excellent verbal and written communication skills
Strong patient-facing customer service experience
Ability to handle sensitive financial discussions professionally and empathetically
Experience communicating with insurance representatives and resolving issues
Preferred Qualifications
Knowledge of CDT coding and dental billing best practices
Experience with insurance appeals and denial management
Background in fast-paced dental or healthcare environments
Schedule and Pay
$20–$26 per hour (hourly based on experience)
Bonus opportunities
Full-time and part-time positions available
8 hour -10 hour shifts (No Weekends)
Benefits
On-the-job training and opportunities for professional growth
Supportive and team-oriented work environment
Health insurance with HSA (FT only)
401(k) with employer match (FT only)
Amazing in-house dental benefits
Paid time off
Paid holidays
Birthday bonus
Contact Person: Location: • West Richland, WA Application Method:Apply Online Base Pay:$20–$26 per hour (hourly based on experience)
