BOB LARSON PLUMBING: Customer Service Representative - Tacoma, WA
Employer:Bob Larson Plumbing
Job Description:
Bob Larson Plumbing is looking for a dependable, detail-oriented Customer Service Representative (CSR) to serve as the first point of contact for our customers. This role is critical to our success, as you’ll be the voice of our company, helping customers feel heard, supported, and confident in choosing us. The available position is for Monday - Friday, 11am - 4pm for 25 hours per week, or Monday - Friday, 10am - 4pm for 30 hours per week. This opportunity could grow into a full-time position. Please do NOT apply if this schedule does not work for you.
Our goal is simple: deliver 100% customer satisfaction when booking plumbing service jobs.
What You’ll Do
Answer inbound calls quickly and professionally
Identify customer needs and book service calls effectively
Enter accurate customer information and detailed notes into our CRM system
Schedule service, sales, installation, and maintenance appointments
Follow up with customers regarding appointment updates and availability
What We’re Looking For
Strong multitasking and organizational skills
Comfortable working in a fast-paced, high-call-volume environment
Excellent phone presence
Self-motivated and able to work independently
Team player who collaborates well with different personalities
Fluent in English (written and verbal)
Familiarity with the Pierce and Thurston counties is a plus
Work Environment & Expectations
Business casual attire or company-provided polos
Must be punctual and reliable
Ability to remain seated and focused throughout the workday
Willingness to learn, grow, and improve through training and feedback
Contact Person: Location: • Tacoma, WA Application Method:Apply Online Base Pay:
