Employer: Multicare Yakima Memorial Hospital
Job Description:
You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Days, Schedule: 7:30am - 4:00pm, Monday - Friday
Bilingual skills (English/Spanish) preferred
Position Summary
Responsible for scheduling and pre-registering patients for exams and procedures. Communicates all relevant information and instructions to patient. Assists with the rooming process related to patient check-in. Works collaboratively with providers and clinic staff to support patient care, assuming responsibility for clinical and administrative tools to create operational efficiencies.
ESSENTIAL RESPONSIBILITIES
1. Coordinates and schedules services for patients and providers. Maintains providers’ daily schedules and communicates changes to appropriate staff members and patients. Coordinates pre-authorizations, requests, and referrals as needed. Updates patient insurance information. Manages filing and release/receipt of medical records.
2. Acts as primary contact for patients. Answers telephones and schedules patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking). Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines. Performs telephone and in-person screening. Informs patients of test results per protocol.
3. Manages office supplies, coordinates durable medical equipment delivery/return, maintains stock & patient education materials, and sorts mail and other communications as needed.
4. Facilitates patient flow & rooming.
5. Cleans & organizes exam rooms, and disposes of bio-hazardous materials using standard precautions.
6. In compliance with the scope of practice for the individual staff’s licensure, the following duties may apply:
a. Obtains last visit notes and/or lab results.
b. Prepares patients for exams, treatments, procedures by obtaining vital signs which may include: temperature, pulse, respirations, blood pressure, height (no MA-R/MA-C Required), and weight measurements (no MA-R/MA-C Required). Provides general patient instructions relevant to the encounter (i.e. instructs patient in urine specimen collection).
c. Other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Customer service experience required. Medical office administration experience or equivalent training program preferred. Knowledge of medical terminology preferred. Knowledge of insurance verification preferred.
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
Belonging: We work to create a true sense of belonging for all our caregivers
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $17.68 - $24.76 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
Contact Person:
Location:
• Yakima, WA
Application Method: Apply online https://multicare.wd1.myworkdayjobs.com/en-US/multicare/jobs/details/Pre-Surgery-Clinic-Clinic-Service-Representative_JR19037?%20coding=&locations=c7853882436f101a937ae180073b0000&locations=69cf1177320d1001fb615a1845240000
Base Pay: $17.68 - $24.76 per hour
