CITY OF YAKIMA: IT Services Application Support Analyst - Yakima, WA

Employer: City of Yakima

Job Description:
Initial candidate eligibility is based on the job application and any accompanying documentation. It is the responsibility of the applicant to provide sufficient information and details within the body of the application (education and work experience sections) to permit the City of Yakima to properly evaluate the candidate's qualification, abilities and experience as it relates to the requirements of the position. For calculation of experience, one year of experience equals 12 months with a minimum of 173.33 hours per month. Additional required documents must be attached. Resumes are not accepted in lieu of application fields.

Overview and Minimum Class Requirements
The City of Yakima needs an application support analyst to support in-house and vendor supported computer application programs. If you have application support experience, exceptional problem solving and customer service skills, and thrive working in a cohesive team environment, apply today!

*This position works on-site at City Hall.

High school diploma plus five (5) years progressively responsible experience in developing, managing and/or maintaining business computerized application systems; OR two (2) year certification/AA degree in computer science, data processing or a highly related discipline from an accredited college, university or vocational school plus three (3) years of experience listed above. Preferred qualifications: Bachelor's degree plus two (2) years' applicable experience.

Must possess and maintain a valid Washington State Driver’s License.

Job Summary
Under general to limited supervision maintains and supports in-house and vendor supported computer application programs; troubleshoots and analyzes operational problems; develops and/or recommends solutions; implements security procedures for application access; develops lesson plans: trains users; and performs or manages special projects. Work is performed with considerable latitude for the use of independent judgment and initiative. Work is evaluated through performance evaluations, conferences, observation, user satisfaction and results achieved.

Essential Functions
Consults with users to determine business needs. Designs, and develops and implements minor in-house web applications or recommends a vendor supported solution to efficiently and effectively fulfill user specifications and business need. Works with users, vendors and Information Technology Services (ITS) staff to address user concerns and resolve issues.

Performs application upgrades, manages configuration and security. Analyzes existing reports and rewrites or recreates programs using updated and modern languages or tools and web technologies. Cooperatively coordinates and participates with users, vendors and ITS staff in the feasibility of applications and recommends software and/or hardware solutions.

Meets with management, supervisory staff and other staff regarding application usage, improvements, modifications, upgrades, maintenance and training needs for users.

Researches regulations, processes, procedures and/or technical reference materials as necessary. Provides recommendations; develops and/or modifies applications as necessary; assists with implementation; and provides necessary leadership and training to assist users.

Troubleshoots, identifies and corrects problems occurring within systems, databases or programs. Ensures that system operations procedures are followed and that system integrity is maintained. Determines feasibility of systems, recommends improves and updates systems documentation.

Manages and supports major applications and systems; identifies and corrects application problems; coordinates specialty reporting systems; and manages special projects designed to improve user productivity.

Develops training processes to familiarize users with newly created application processes and programs. Instructs how new applications relate to previously used applications. Training includes how the application works, what the applications includes how to obtain the information sought and how to print the results. Implements and maintains security systems restricting entrance/access to programs and reports, restricting the amount of disk space available and the types of operations that can be performed. Appropriately documents all procedures.

Requires regular and reliable attendance.

Performs other related duties as assigned.
Major Worker Characteristics
Knowledge of methods and techniques of computer programming; data processing theory; operating systems; modern relational database systems and operations; methods and techniques of systems analysis; modern computer languages and systems; networking and computer hardware and peripheral equipment; business processes; and workflow.

Knowledge of common database programs such as Structured Query Language (SQL), Oracle and Open Database Connectivity (ODBC) at an application level and knowledge of WordPress, Hypertext Preprocessor (PHP), Hypertext Markup Language (HTML), JavaScript, Cascading Style Sheets (CSS), Representational State Transfer (REST) and other web technologies. Ability to identify user needs and develop appropriate solutions to meet those needs; analyze and troubleshoot problems and develop solutions. Ability to form complex database queries, create views, and other related tasks to perform data analysis, create support call investigations and to interact with a variety of vendor's technical support.

Knowledge of training techniques and strategies for dissemination of complex written and verbal information to a wide range of individuals, including the City Council and members of the public.

Ability to understand and execute complex oral or written instructions; apply professional, independent judgment and discretion in making responsible decisions and resolving unusual problems. Must possess well developed communication skills, both written and oral, with appropriate use of business English including but not limited to correct grammar, vocabulary, spelling, and punctuation; with ability to express ideas clearly and concisely, orally and in writing. Ability to communicate effectively orally and in writing in a manner understandable to non-technical personnel. Ability to establish and maintain effective working relationships with technical and non-technical personnel including but not limited to: city employees, elected officials, vendors, and the public. Ability to train subordinates and other City employees in a variety of processes, procedures and methods. Ability to audit detailed records for accuracy.

Ability to perform typing and operate various computer systems, record management systems, word processing, spreadsheets and database work with working knowledge of Microsoft Office Suite and other programs utilized by the City; prepare a variety of records and reports; and answer inquiries by telephone, e-mail, or in person. Must adhere to a high level of non-disclosure standards and maintain confidentiality boundaries.

Ability to work independently with self-direction and minimal direction or oversight; lead team projects; maintain sustained attention to detail and work under timeline pressures; prioritize workload; manage multiple tasks with competing deadlines; implement, enforce and adhere to standards and city policies. Excellent analytical (including problem solving and troubleshooting) and organizational skills are essential.

Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Constant use of both hands in reaching/handling/grasping/fingering while performing duties operating on computers. Occasionally may exert 50 pounds of force and/or 25 pounds to move objects. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. Must be able to distinguish color and maintain long-term and short-term memory. May work outside, in remote locations or in noisy work area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

May be required to respond to technological or operating problems during after-work time, on weekends or on holidays. May be required to be in an on-call status with limits on travel and social activities. May work closely with the City’s public safety divisions and thereby be exposed to highly confidential and sometimes disturbing information.

The City of Yakima is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Contact Person:
Application Method: Apply online
Base Pay: $5,369.87 - $6,441.07 Monthly

Posted on November 14, 2023

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