WSDOT: Workstation Support Administrator - IT Customer Service (Journey) - Tumwater, WA

Employer: Washington State Department of Transportation

Job Description:
About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is currently seeking a journey-level workstation support technician to serve as a Workstation Support Administrator in Tumwater, WA. Reporting directly to the Materials Laboratory Network & Workstation Support Manager, this position is responsible for all desktop computer systems and related components, in support of the Materials Laboratory
and Construction Division. As the Network/Server Administrator, you will install deploys, maintain, and solve problems proactively on hardware, software, and critical applications on-site and remotely with diagnostic tools as required to meet the business and strategic goals of WSDOT. In this role, you will also perform standard maintenance, preventive maintenance, modification, testing, and debugging. Our top candidate must have exceptional communication skills, as this senior level specialist will be expected to independently consult with customers on solutions.

What to Expect
The Materials Laboratory IT organization includes the following units: Helpdesk, Network Administration, Workstation Support, Application Support, and Web Services. It functions as the central support group for all technology related equipment and issues for the nearly 2500 customers spread across the State. This organization is place-based providing the technology and the infrastructure needed to deliver technical and business knowledge vital to the support of WSDOT mission critical materials, quality, and related applications.

Among the varied range of responsibilities held within this role, the Workstation Support Administrator will:

Monitor, maintain, and support WSDOT workstations and mobile devices.
Design, configure, implement, monitor, and maintain storage distribution across the Server Infrastructure.
Serve as a service member of the Workstation Administrators Group (WAG). This membership represents the highest technical expertise in the administration of desktop services deployed to WSDOT customers.
Serve as the highest point of escalation for all unresolved workstation support issues.
Plan and lead large-scale hardware and software deployment projects that have an agency-wide impact.
Manage, support, maintain, and troubleshoot legacy and specialized software.
Provide training for end users in one on one and group setting on all facets of computer hardware and software.
Mentor and develop staff.
Support, maintain, and troubleshoot Materials Laboratory Applications (MATS, ASA, ROM, QPL, SAM)

Qualifications
To be considered for this opportunity, the following are required:
Six (6) years of experience in a desktop support setting (college education may be substituted for years of experience on a year for year basis).
Experience effectively communicating and providing assistance to a diverse set of information technology peers.
Experience providing technical consulting and performing installation of IT hardware and software.
Experience supporting Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products.
The ability to manipulate and transport up to 50 pounds of equipment.
A valid driver’s license.

It is preferred that qualified candidates also have:
COMP TIA A+ Certification.
COMP TIA NET+ Certification.
Experience supporting Microsoft SharePoint to create and update manager servers and user’s environment.
*To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
This position may require occasional travel to other sites across the state with possible overnight stays.
This position is not eligible for remote work.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.wa.gov.

Why WSDOT
Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.
Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.

Contact Us
For inquiries about this posting, you may contact the assigned Recruiter, Robyn Lovely at [email protected]. Please be sure to reference 23DOT-HQ-01967 in the subject line.

Contact Person: Robin Lovely
Email: [email protected]
Location: • Tumwater, WA
Application Method: Apply online https://www.governmentjobs.com/careers/washington/wsdot/jobs/4242073-0/workstation-support-administrator-it-customer-support-journey
Base Pay: $68,628.00 - $92,340.00 Annually


Posted on October 16, 2023

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