Employer: Mount Adams Fruit
Position: IT Support Specialist
Department: Information Technology (IT)
Direct Supervisor: IT Director
Primary Location: 6550 WA-14 Bingen, WA 98605
Schedule: Monday – Friday; 7:00 am – 4:00pm; 1 hour lunch. Overtime & Extended hours as needed. Saturdays as needed. 7 days a week up to 10 hours a day during Cherry season (approx. June-July) at our Dallesport Facility. On call.
Compensation: $60,000.00 - $75,000.00
Benefits: Employees (& qualifying family members) are covered by medical, dental, vision, and life insurance. Employees are able to enroll in our Company’s 401k plan. Both Pretax and Roth options are available. Employees are eligible for 5 days of vacation after 1 year, 10 days after 2 years, 15 days after 10 years, and 20 days after 20 years of employment. A free Costco Membership is offered annually.
The IT Support Specialist's primary job function is to provide user support, problem analysis and resolution, general technical assistance with computer servers and networks, and maintenance of workstations for end-users in support of the I.T. Director.
Essential Duties & Responsibilities:
•Provide desktop support to end-users in local and remote offices.
•Install, configure, and maintain company workstations, printers, tablets, and VOIP phones.
•Troubleshoot and maintain workstation and desktop applications.
•Provide feedback on work in progress.
•Create and maintain hardware and software documentation.
•Deploy new computers, hardware, and software.
•Perform computer operating system upgrades.
•Physical installs/placement of equipment.
•Computer imaging and profile transfers.
•Perform application and system installs/setups – validate and test installations.
•Learn, maintain, and support production and warehouse automation systems.
•Prepare old devices for redeployment or disposal.
•Troubleshoot network connectivity and cabling.
•Pull, terminate, and test network cable runs (copper & fiber).
•Install and troubleshoot IP based security cameras.
•Work with and maintain video conferencing systems.
•Manage and maintain company cell phone program.
•Monitor and Maintain servers.
•Maintain regular and predictable attendance.
•Perform tasks, duties, and responsibilities, as assigned by the I.T. Director.
•Trusted with access to sensitive locations and company information.
•Be self-motivated and able to work unsupervised.
•Follow the direction and instructions of all superiors.
•Provide friendly and professional customer-centric service and support.
•Adhere to good manufacturing practices, personal and work area hygiene & food safety standards and requirements.
•Follow all Plant Safety requirements and adhere to the Company Handbook.
•Other Duties as assigned.
Work Environment/Physical Requirements:
•Must be able to work in office setting.
•Must be able to work in outdoor/indoor and production work environments.
•Occasionally work in hot and/or cold environments.
•Frequently sit down for long periods of time.
•Frequently stand and walk for long periods of time.
•Must be able to work at heights up to 40 feet.
•Must be able to work in small or confined spaces.
•Use of hands and finger to complete tasks.
•Strong visual acuity and reading ability
•Great punctuation and writing skills.
•Read, write, and speak English.
Desired Qualifications and Other Experience:
•Familiarity with Google Enterprise products – Gmail, Sheets, Docs, Slides, etc.
•Basic knowledge, understanding, and familiarity of VMware virtual server infrastructures.
•Bilingual - Spanish speaking.
•The successful candidate will be required to live in the Bingen or Dallesport area.
•A strong working knowledge of Microsoft Windows based workstations and hardware.
•Good working knowledge of Microsoft Office Products.
•Associates degree (A.A) including Information Technology curriculum or similar technical training; or equivalent combination of education and experience.
•Working knowledge and understanding of an Active Directory Domain environment.
•Working knowledge of basic networking, including wired and wireless, switching, VLANs, DNS, DHCP, NTP, SMTP, and VPN’s.
2011 W. Washington Ave
Yakima, WA 98903