Employer: Prime Window Systems
Job Description:
Job Description
The IT Support Admin is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a limited working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Support Admin ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.
DUTIES AND RESPONSIBILITIES
Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues
Administer and maintain IT systems, including user account management, access control, security configurations, and software updates including limited OT systems
Provide guidance and explain policies and procedures to end-users.
Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user needs and the manufacturing environment
Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides
Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs
Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity
Collaborate with other IT teams to trouble shoot and resolve issues.
Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context
Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance
Manage relationships with external vendors, suppliers, and contractors for support and maintenance services
Adhere to company policies, procedures, and compliance requirements
Qualifications
College Degree in information technology, Computer Science, Engineering, or 2 years Previous experience in providing Level II IT support.
Strong knowledge of IT systems, hardware, software, and networking concepts.
Proficiency in troubleshooting and resolving technical issues in IT domains.
Excellent communication and people skills, with the ability to effectively train and educate end-users on systems and applications.
Experience with system administration tasks, including user management and software updates, in IT and limited OT environments.
Strong understanding of network infrastructure setup, maintenance, and cybersecurity principles.
Extensive knowledge of computer hardware including Legacy PC hardware and OS.
Proficient in Microsoft O365 skills (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
Ability to work independently and prioritize tasks in a fast-paced complex environment.
Strong problem-solving and analytical skills.
Meticulous documentation and organizational abilities.
Participate on committees, projects, and P1 incidents process and procedures.
Primary 24x7 contact for site support.
On-Call rotation.
Participate in IT site visits (Travel up to 25%)
Additional Information
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
The US base salary range for this full-time position is $50,000 to $70,000 + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)
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Application Method: Apply online https://jobs.smartrecruiters.com/CornerstoneBuildingBrands1/3743990002637075-it-regional-site-administrator
Base Pay: $50,000 to $70,000 annually
