WSDOT: Workstation Support (IT Customer Support - Journey) - Seattle, WA

Employer: WSDOT

Job Description:
About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is currently seeking a journey-level IT Customer Support professional to join our team. In this role, you will provide advanced-level support, particularly focusing on our Enterprise Asset Management (EAM) system. The EAM system is vital for managing physical assets and ensuring optimal resource utilization for our Eagle Harbor Maintenance Team. Your responsibilities will encompass comprehensive support for desktop computer hardware, software, mobile devices, and the EAM application, all contributing to WSDOT's business and strategic goals. Your expertise will play a critical role in helping our employees operate, maintain, and improve our transportation systems while ensuring public safety in a 24/7 environment. Additionally, you will serve as Tier-2 support, utilizing advanced troubleshooting skills to resolve complex technical issues and collaborate effectively with our IT team. Join us in making a meaningful impact on Washington State's transportation infrastructure.

What to Expect
Among the varied range of responsibilities held within this role, the Workstation Support Journey will:

Independently resolve technical issues and provide proficient support.
Modify, develop, and maintain existing technology systems.
Analyze problems and select suitable solutions.
Support cloud-based resources and user configurations.
Ensure efficient deployment and troubleshooting of equipment.
Collaborate with teams for knowledge exchange and system improvements.
Test and validate updates, patches, and new features.
Promote IT security best practices and respond to threats.
Manage workstation infrastructure and software installations.
Lead IT projects, ensuring timely delivery and stakeholder satisfaction.
Be part of an on-call rotation for after-hours support.

Qualifications
To be considered for this opportunity, the following are required:
Bachelor’s degree or equivalent in an IT-related program. (The degree requirement may be substituted by a combination of education credits and years worked in a technology field, totaling at least four years.)
Experience utilizing IT hardware and software, including computer hardware and peripherals, Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products.
Experience installing and supporting Apple Operating systems, IOS, and iPad Support.
Ability to legally operate a motor vehicle in the State of Washington.
Must possess or be able to obtain a Transportation Worker Identification Credential (TWIC) card within six months of employment.
Ability to provide on-call support off-hours.
Ability to manipulate up to 35 lbs., climb ladders, and work within confined spaces.
Ability to dispatch to WSF facilities, terminals, and vessels within the same day without special accommodations.
The job requires frequent travel to different sites within the region, across the state, and potentially internationally, with overnight stays.

It is preferred that qualified candidates also have the following:
COMP TIA A+ certification.
COMP TIA NET+ certification.
Experience effectively communicating and providing assistance to a diverse set of customers.
Experience providing technical consulting and performing installation of IT hardware and software.
Experience supporting Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
This position offers flexible/hybrid remote work options.
The salary listed includes the legislative-approved 5% salary premium for positions in King County.
WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.

Why WSDOT
Work-Life Balance – We are committed to ensuring that our staff experience the reward of public service while sustaining a routine that suits each individual’s lifestyle.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum of 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and federal student loan forgiveness eligibility.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes various healthcare options. Employees also have their choice of state retirement programs and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, the “Work Experience” portion of the application must be completed in as much detail as possible.
To be considered for this opportunity, please include the following with your online application:
An attached Resume outlines (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; it does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to sign in or create an account. This step is required to apply for this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment where all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process or needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Yasmin Munoz, at [email protected]. Please be sure to reference 23DOT-HQ-05263 in the subject line.

Contact Person:
Email: [email protected]
Location: • Seattle, WA
Application Method: Online: https://www.governmentjobs.com/careers/washington/wsdot/jobs/4206950/workstation-support-it-customer-support-journey
Base Pay: $72,059.00 - $96,957.00 /YR


Posted on September 18, 2023

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