WSDOT: WSF IT Field Service Supervisor- Seattle, WA

Employer: WSDOT

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is currently seeking an experienced IT Field Services Supervisor to join our team at Washington State Ferries (WSF). This senior-level position is integral to our IT operations, focusing on the oversight of complex hardware system integrations and providing leadership to our IT staff. As an IT Field Services Supervisor, you will be responsible for developing, implementing, and maintaining critical IT initiatives that support WSF's vital systems, including the Maritime Access Surveillance Control System (MASC), ADA Visual Messaging/Paging System, Electronic Fare System (EFS), Enterprise Asset Management system (EAM), and more. You will collaborate with cross-functional teams and third-party vendors to ensure seamless IT and OT integration within a marine environment. Your role will also involve playing a crucial part in enhancing safety and security through tier-3 infrastructure support. Join our team and be at the forefront of maintaining the integrity and efficiency of WSF's IT operations while contributing to our organization's continued success.

What to Expect
Among the varied range of responsibilities held within this role, the WSF IT Field Service Supervisor will:

Supervise and support the field services team responsible for critical systems like MASC and ADA Visual Messaging.
Manage complex system configuration changes, including hardware and software, impacting application behavior.
Troubleshoot intricate infrastructure issues, identify root causes, and implement comprehensive corrections.
Ensure the health, capacity, and optimal performance of mission-critical infrastructure services.
Oversee the administration and troubleshooting of field systems, including access control and surveillance.
Create comprehensive installation and configuration documentation for future reference.
Manage user accounts and access levels for critical systems, ensuring security protocols.
Administer and troubleshoot physical Video Management Systems (VMS) and other hardware-specific software.
Collaborate with stakeholders to ensure timely availability of systems and seamless integration.
Manage IT projects impacting Safety, Security, and Operations, including hardware and software implementations and integrations.

To be considered for this opportunity, the following are required:
Bachelor of Science in the Information Technology field.
Seven (7) years of experience supporting the operation of an enterprise-level server infrastructure. (Additional years of experience can substitute for education on a year-for-year basis.)
Advanced knowledge of a wide range of IT principles, concepts, and methodology in IT Physical Security, Access Control, and Video Surveillance Systems.
Project Management experience.
Ability to provide on-call support off-hours.
Ability to legally operate a motor vehicle in Washington State to be able to respond immediately to field support calls at any of the WSF locations.
Ability to manipulate up to 35 lbs., climb ladders, and work within confined spaces.
Ability to acquire and hold a valid TWIC card.
Ability to dispatch to WSF facilities, terminals, and vessels within the same day without special accommodation.

It is preferred that qualified candidates also have the following:
Experience effectively communicating and providing assistance to a diverse set of peers and performing third-party vendor management.
Knowledge of the Microsoft Windows Server operating system and Server Administration.
Working-level knowledge of database systems, preferably MSSQL.
Leadership and Team Management experience.
Experience working on and within budgets.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
This position offers flexible remote work options but requires some in-office and field work for supervisory duties.
The salary listed includes the legislative-approved 5% salary premium for positions in King County and the 5% ITPS salary premium for supervisory roles.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WSDOT does not use the E-Verify system. For more information, please visit
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.

Work-Life Balance – We offer flexible work schedules that allow you time for your life outside this excellent opportunity.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum of 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and federal student loan forgiveness eligibility.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes various healthcare options. Employees also have their choice of state retirement programs and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, the “Work Experience” portion of the application must be completed in as much detail as possible.
To be considered for this opportunity, please include the following with your online application:
An attached Resume outlines (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; it does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to sign in or create an account. This step is required to apply for this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment where all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process or needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Yasmin Munoz, at [email protected]. Please be sure to reference 23DOT-HQ-05293e in the subject line.

Contact Person:
Email: [email protected]
Location: • Seattle, WA
Application Method: Apply Online
Base Pay: $96,175.00 - $129,346.00 /HR

Posted on September 18, 2023

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