Employer: Kenworth Truck Co
Job Description:
Key Responsibilities:
Write, edit, and coordinate production of service information (written and visual)
Author and publish documents using PACCAR.net, DITA XML, Photoshop, and Pro-E.
Research product information based on input from subject matter experts (SME), engineering design, and production, as well as internal and external systems
Serve as liaison between multiple internal and external groups
Manage multiple projects simultaneously while meeting deadlines
Provide technical and administrative support for dealers and customers
Utilize internal systems (SQL, Tableau, Microsoft Excel and Access or similar) to define customer and vehicle field action populations, and prepare field action cost proposals as needed.
Basic Qualifications
Clear and concise verbal and written communication
Mechanical or electrical aptitude
Strong computer skills
Strong organizational, project management, and reporting skills
Ability to work on diverse tasks and projects with minimal guidance
Strong interpersonal skills and a team player
Detail oriented
Preferred Qualifications
Degree in Technical Communications, Engineering, or Automotive/Diesel Technology
General knowledge of truck systems/components and how they function/interact
Factory, automotive/truck diagnostic repair, manufacturing, or engineering experience
Understanding of the dealer service environment and service technician needs
Experience in automotive electronic circuits and systems
Experience reading engineering specifications, schematics and drawings
Project management experience or project management professional certification (PMP)
Familiarity with publishing via multiple structured topic-based tools such as DITA XML
Familiarity with Adobe Acrobat Illustrator and Photoshop, and CAD Software
Contact Person: Marc Wunderlich
Phone: 1-425-430-5785
Email: [email protected]
Location:
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Application Method: Apply Online
Base Pay: $72,200- $108,000 /YR
