Employer: Legends Casino

Job Description:
Completes routine and advanced maintenance on desktop and laptop computers, printers, peripheral devices, and audio/video systems. Responds to trouble calls, assists end-users, and serves as an escalation point for ITS Technician I associates. Installs and troubleshoots enterprise desktop software and troubleshoots desktop hardware issues and connectivity problems.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Provides advanced technical support to end users.
Serves as an escalation point and provides on the job training and advice for ITS Technician I associates.
Diagnoses network connectivity problems and escalates unresolved connectivity problems to the Network Engineer in a timely manner.
Troubleshoots and repairs complex hardware and software issues, and corrects operator errors.
Provides technical training to end users regarding computer usage and network procedures.
Installs, moves, and maintains computer hardware, peripherals, and audio/video components.
Installs and supports software on desktop and laptop computer systems.
Assists System Engineers to troubleshoot problems with enterprise software by providing knowledge and insight gained from assisting end users.
Pulls and terminates network and phone cable.
Conducts research and coordinates the purchase of hardware and software.
Assist in maintaining and optimizing department material and equipment inventories.
Prepares and maintains technical records and documentation in conformance with department standards.
Escalates problems to more senior ITS staff and works with outside vendors when unable to resolve system problems in a timely manner.
Demonstrates enthusiasm, courtesy, responsiveness, and professionalism.
Proactively and enthusiastically builds relationships inside and outside of the ITS Department to promote operational efficiency and harmonious interactions.
Enthusiastically supports and promotes the goals, initiatives, values, and standards of Legends Casino and the ITS Department.
Remains familiar with and adheres to policies and procedures as contained in the associate handbook.
Is a team player with a strong work ethic and a positive can-do attitude.
Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
Identifies ways to improve workflows and processes to work smarter and increase efficiency.
Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
Explains the “why” behind the resolution or action for the guest.
Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and objectives while utilizing research, knowledge, and experience.
Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
Seeks to share and improve processes and workflows based on guest feedback.
Finds ways to make good use of their strengths and talents.
Must be able to work nights, weekends, holidays and on-call.
Revised 10/19

MINIMUM EDUCATION REQUIRED FOR POSITION: High School diploma or GED required. AS Degree in Information Technology highly preferred. A+ and Network+ certifications required. Microsoft Certified Solutions Associate (MCSA) certification required, or significant progress toward obtaining the certification and the ability to obtain it within 12 months of hire. Minimum two years of IT Service Desk experience working in a mid to large sized enterprise environment as an IT Technician I or equivalent supporting desktop pc’s, POS terminals, printers, and peripheral devices. Gaming systems experience preferred. Additional education and certifications can substitute for up to one year of experience.

PHYSICAL REQUIREMENTS: Manual and finger dexterity for operations of personal computer and completion of routine paperwork. This position is subject to frequent sitting, intermittent walking, standing, bending, reaching, lifting up to 50 pounds, and occasionally involves working in confined spaces. Must be physically able to pull cable and work in tight spots (requiring crawling and work on knees). Must be able to perform on-call duties on a rotating basis. High energy casino environment involves frequent exposure to bright lights, smoke, and noise.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Strong analytic and organizational skills. Effective written, verbal, and interpersonal skills. Ability to explain technical issues in a manner easily understood by end users. Ability to maintain strict confidentiality relative to sensitive business and personnel information. Advanced technician level knowledge of desktop computer hardware, software, and peripherals. Basic understanding of audio/video systems. Ability to troubleshoot complex technical problems and come to sound conclusions. Ability to effectively use standard IT test equipment and hand tools. A thorough understanding of IT service desk operations, policies, and procedures. Posses an advanced understanding of IT customer service standards and protocols. Ability to obtain and maintain a Class III A gaming license.

Contact Person:
Location: Toppenish, WA
Application Method: Apply online https://www.hrapply.com/yakamalegends/AppJobView.jsp?link=1752&page=AppJobList.jsp&skimSessionName=com.hrlogix.view.cont.table.cs.req.JobListTable&skimName=requisition.requisition_id&skimNdx=16&op=reset
Base Pay: $24.94

Posted on May 08, 2023

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