WSDOT: IT Systems Administrator - Entry - Tumwater, WA (Remote only)

Employer: Washington State Department of Transportation

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is currently seeking a highly skilled IT professional to join our team as the primary technical support resource for Enterprise Content Management (ECM), Business Process Management, and Document Capture applications. In this role, you will be responsible for providing support, analysis, and solutions documentation while adhering to the agencies' application standards. As the first point of contact for customers, you will ensure the initial resolution of reported problems by utilizing available support resources. Additionally, this position works closely with the ECM team and other IT staff to monitor application servers and resolve any performance issues. This is an excellent opportunity to collaborate with engineers, customers, and the Information Technology Division (ITD) Cybersecurity Office to ensure that ECM solutions meet established security standards.

What to Expect
Among the varied range of responsibilities held within this role, the IT System Administrator will:

Troubleshoot reported system failures or outages in WSDOT's ECM environments.
Analyze database, system events, and application logs to determine the nature of the problem.
Formulate and implement solutions to resolve issues and failures.
Review solutions with senior technical support specialists and other IT staff.
Track historical trends and resolutions for recurring problems.
Create, secure, update, and maintain applications in WSDOT's Document Management, Capture, and Workflow solutions.
Use ECM development software and tools to develop, test, and troubleshoot solutions.
Support security and cyber security penetration exercises and document solution implementations.
Monitor ECM applications and resources to identify and fix problems.
Work with the ITD staff in other disciplines to resolve and forecast future issues or resource shortages.

To be considered for this opportunity, the following are required:
Bachelor’s degree in computer sciences or related field or equivalent.
Three (3) years of experience performing technical troubleshooting, problem definition, and resolving issues supporting developed applications for a large workgroup or enterprise.
Experience in Microsoft Visual Studio supporting .Net languages to include but not limited to C#, VB.Net, and Java Script.

Competencies include:
Effective interpersonal communication skills.
Retrieve, understand, and interpret electronic and printed material.
Communicate and participate with a diverse set of customers and peers.
Identify, analyze, and resolve problems.

Ability to:
communicate with a diverse set of customers and peers.
provide customer service by identifying the customer's problem, isolating the application problem or need, assisting in the resolution by coding and/or testing, and then verifying the results.
learn and apply new technologies.

It is preferred that qualified candidates also have the following:
Three (3) years of experience with Microsoft SQL, including reviewing and writing queries and views.
Must attain within 1 year the ability to write queries and views of moderate complexity.
Three (3) years of experience in testing and/or quality assurance for enterprise content management applications and solutions.
Must independently assist users and understand logging of the ECM systems within 6 months.
Must complete ILINX CBT courses and independently make common application changes within 1 year.
Must assist in system upgrades, testing, and complete change requests performing all front-line support duties within 24 months.
Working knowledge of ImageSource ILINX imaging and capture applications.
Training and two (2) years of experience with the system development lifecycle for enterprise content management solutions.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
This position works 100% remotely.
Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. An exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.

Work-Life Balance – We are committed to ensuring that our staff experiences the reward of public service while sustaining a routine that suits each individual’s lifestyle.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum of 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and federal student loan forgiveness eligibility.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes various healthcare options. Employees also have their choice of state retirement programs and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, the “Work Experience” portion of the application must be completed in as much detail as possible.
To be considered for this opportunity, please include the following with your online application:
An attached Resume outlines (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; it does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to sign in or create an account. This step is required to apply for this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment where all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process or needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Yasmin Munoz, at [email protected]. Please be sure to reference 23DOT-HQ-03532 in the subject line.

Contact Person: Yasmin Munoz
Email: [email protected]
Location: Tumwater, WA (Remote only)
Application Method: Apply online
Base Pay: $65,988.00 - $88,788.00 Annually

Posted on May 08, 2023

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