Employer: Columbia/Okura LLC
Columbia Okura, LLC
Job Title: Retrofit Project Manager
Department: COLLC Engineering
Reports To: Engineering Manager
Supervisory Responsibilities: None
FLSA Status: Salaried - Exempt
Prepared By: Dean Ehnes
Approved Date: 17-Apr-2023
Summary: Reporting to the Engineering Manager, the Retrofit Project Manager is responsible for communicating all post-sale activities with customers and facilitating project execution with Mechanical Engineers, Electrical Engineers, Production Control, Production, Accounting, and Service.
The Retrofit Project Manager will work closely with the Product Specialist – Retrofits after equipment or services have been sold. The Retrofit Project Manager will also work closely with the Service Supervisor for hand off communication, technical ownership, schedule, and all other aspects of a project once the equipment has been shipped.
Essential Duties and Responsibilities:
1. Manages the post-sale activity of retrofits and robotic arm replacements
a. Documents the order details such as terms, purchase order, and sales order information in a customer approval package.
b. Prepares and distributes the order acknowledgement information to impacted departments to update the production schedule.
c. Responsible for order entry in the ERP system.
d. Leads project kick-off activities. Works with the customer to sign and return approval documentation in a timely manner.
e. Works with the customer and Engineering to prepare a detailed Description of Operation for the project.
f. Documents and defines scope of testing to be done at COLLC.
g. Obtains latest software updates from customer (to be used a basis for retrofit programming)
h. Processes Change Orders based on customer requests and confirms completion prior to assembly.
i. Provides external status updates and communicates customer changes during the weekly Master Production Schedule meeting and ensures project milestone dates are current.
j. Manage projects including buyout content and may include some job site supervision.
k. Serves as the Ultimate Customer Advocate by ensuring that unresolved issues are visible and resolved in a timely manner.
l. Primary technical and commercial contact for all customer engagement from order to shipment.
m. Document and define details for installation tasks and timeline.
n. Organize reference materials related to retrofits & arm replacements (photos, emails, site visit notes, latest software, etc.)
o. Travels to interface with customers and support site project management efforts (as needed)
2. Facilitates the Factory Acceptance Test
a. Arranges for delivery of test product from the customer prior to the FAT visit when needed.
b. Coordinates customer visit schedule and hosts customer representatives for onsite visit
c. Explains equipment operability, features, and answers questions during the testing.
d. Includes vendor interfacing at vendor’s site when required.
e. Facilitates formal hand off to Service department at time of FAT/Shipment
3. Utilizes CRM to manage customer relationships
a. Maintains accurate and up-to-date customer data.
4. Recommends changes in products & services
a. Evaluates project results, customer feedback and competitive developments from the field and communicates research and development opportunities to the team.
5. Supports internal and external customer service
a. Understands and documents internal and external customer needs and expectations.
b. Communicates to appropriate team(s) when an expectation will not be met.
6. Contributes to Continuous Improvement effort
a. Documents processes and procedures, eliminates non-value-added activities, and participates in cross-functional CI teams.
7. Maintains professional and technical knowledge
a. Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications.
b. Creates documentation (mainly for marketing) to highlight the benefits of different upgrades.
8. Contributes to team effort
a. Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned.
Constant (over 66%)
Frequent (33% - 66%)
Independence of Action
(Work Progress is monitored by supervisor/manager; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager.)
(Decisions may affect a work unit or area within a department. May contribute to business or operational decisions that affect the department.)
(Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general precedents and practices.)
Supervisory Responsibilities - None
Non-Essential Duties and Responsibilities:
- Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, skills and/or abilities:
a. Microsoft Office (Word, Excel, PPT, Outlook)
b. CRM (Customer Relationship Management) system (MS Dynamics 365)
b. Interpersonal Communication
c. Problem Solving
e. Written and Oral Communication
g. Project/Process Management
i. Blueprint reading
a. Strong technical aptitude and the ability to deal with abstract and concrete
variables with a high attention to detail.
Education and/or Experience:
• Associates Degree or Technical Certification preferred
• 4 years of manufacturing and/or industry experience desired
• Able to demonstrate application understanding
• Experience with analyzing job results and planning workflow
• Experience with maintaining production schedules, on multiple and simultaneous projects
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Constant (over 66%)
Hearing, Listening, Talking, Walking
Standing, Bending, Stooping, Climbing stairs, Kneeling, Squatting, Crouching, Crawling
Carrying and Lifting up to 10 pounds
Specific vision abilities required for this job include close vision, depth perception, and the ability to adjust focus.
*Never exceeding our company manual lifting policy and corresponding SOPs.
Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
Office environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
Travel: may include up to 20% travel to support sales and site project management efforts
Visits to factories and industrial environments which may include the following exposures:
Extreme cold: Temperatures typically below 32⁰ for more than an hour.
Extreme Heat: Temperatures above 100° for more than an hour.
Noise: There is sufficient noise to cause you to shout in order to be heard above the noise level.
Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.
Oils: There is air or skin exposure to oils or other cutting fluids.
Atmospheric conditions: Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.
Required Personal Protection Equipment (PPE’s): Safety glasses, hearing protection as required. Other PPE as required by specific operation performed.
Contact Person: Dean Ehnes
Email: [email protected]
Location: Vancouver, WA
Application Method: Email
Base Pay: $67,000-80,000 /YR DOE
2011 W. Washington Ave
Yakima, WA 98903