WSDOT - Office Assistant 3 - Shoreline, WA

Employer: Washington State Department of Transportation

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is eager to hire two customer service professionals to serve as our Northwest Region (NWR) Headquarters Office Assistant in Shoreline, a few minutes north of Seattle. As the Receptionist and Mailroom Clerk, we strive to deliver excellent customer service to both WSDOT employees and the public, providing complex clerical support and assistance as needed. These positions will also assist with other administrative duties in support of the Administrative Services division and the region.

What to Expect
Among the varied range of responsibilities held within these roles, the Office Assistants will:

Serve as the Northwest Region Receptionist and will greet visitors and employees, answer multi-line telephone, and refer callers as appropriate.
Perform timekeeper duties.
Process payments for orders made by the purchasing office for goods and services.
Provide excellent customer service to both internal and external customers.
Coordinate and assist employees with scheduling use of state vehicles from the motor pool.
Coordinate scheduling conference rooms for employee use.
Provide accurate information to visitors and callers and will transfer phone calls to the appropriate individual or department.
Provide back up to the NWR Public Disclosure Coordinator.
Assist Purchasing, Financial Services, and Administrative Services with projects and miscellaneous support duties.

To be considered for these opportunities, the following are required:
High School Diploma or GED.
Knowledge of Microsoft Office Suite software to include Outlook, Word, Excel
Ability to speak and communicate clearly in order to process a high volume of calls in an expedient manner to assist the public, and to remain calm during high stress situations that may arise from interacting with upset constituents or employees.
Ability to maintain confidential documents and records.
Ability to manipulate up to 50lbs.
Ability to sit and/or stand for long periods of time.

It is preferred that qualified candidates also have:
Knowledge of WSDOT departments and field offices, including their functions and locations with WSDOT’s Northwest Region.
Knowledge of Washington State traffics laws and WSDOT vehicle accident reporting procedures.

Important Notes
This recruitment will be used to fill two OA3 vacancies and may also be used to fill additional positions per business needs.
These positions are not eligible for remote work.
The salary listed includes the legislative approved 5% salary premium for positions in King County.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Amanda Strebeck, at [email protected] . Please be sure to reference Office Assistant 3 #11402 in the subject line.

Contact Person: Amanda Strebeck
Email: [email protected]
Location: • ,
Application Method: Apply Online
Base Pay: $35, 620 - $47,048 annually

Posted on April 24, 2023

Ready to start your new career?

Plan a Visit Explore Programs
Perry Tech Student
Perry Technical Institute

2011 W. Washington Ave
Yakima, WA 98903

Net Price Calculator