WSDOT - Assistant IT Operations Manager/NW Region - Shoreline, WA

Employer: Washington State Department of Transportation

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT’s Northwest Region (NWR) Information Technology (IT) Department is currently seeking to fill the Assistant IT Operations Manager position located in Shoreline, WA. This position directly manages the daily operations of the IT staff and IT resources for the NWR, Urban Mobility, Access, and Mega Programs. In this role you will, assist in the strategic planning, budgeting, purchasing, and supervision of IT technical staff. The Assistant IT Operations Manager is responsible for all operational functions of IT relating to personal computers, laptops, tablets, printers, copiers, multi-function printers, software licensing, asset lifecycle management, end user technical training, security including anti-virus and patch management, audio/visual conference services, and telework implementation services. Our top candidate will have exceptional customer service skills, as this position frequently interactions with employees and customers at all levels throughout the Region.

What to Expect
Among the varied range of responsibilities held within this role, the Assistant IT Operations Manager will:

Lead staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing policies, processes, and procedures.
Manage and coordinate daily operation of IT support functions across Infrastructure Services, Desktop Services, Field Services and CAE support.
Assist with the development and management of IT financial objectives by tracking and forecasting operation budget needs; tracking biennial budgets; scheduling expenditures; monitoring and analyzing variances; initiating budget adjustments.
Ensure regional IT purchase requests are aligned with customer business needs, compliant with WSDOT standards, and that adequate funding is available.
Monitor required IT assets to enable the successful completion of region business functions.
Implement lifecycle management by monitoring useful life and performance of assets in order to upgrade or replace according to agency standards.
Preserve assets by ensuring disaster recovery and backup procedures are in place and information security and control structures are followed.
Provide leadership and expert consultation for large-scale projects and enterprise systems.
Ensure project schedules and deliverables are met throughout the project duration. Leads the efforts for project tasks and assigns duties to members of Infrastructure Services, Desktop Services Field Services, and CAE teams in relation to tasks.

To be considered for this opportunity, the following are required:
A Bachelor’s Degree in computer science or a closely related field AND four (4) years of experience working in Information Technology; OR and equivalent combination of education and experience. (Additional experience may substitute for degree.)
Four (4) years of full-time IT work experience in varied IT disciplines such as IT policy development, network administration, server administration, telecommunications administration, systems administration, and IT project management. (Advanced education may substitute for up to three years of full-time IT work experience)
Four (4) years of experience providing technical consulting and performing installation of IT hardware and software.
Experience with written and verbal communications including presentations.
The ability to provide own reliable means of transportation.

It is preferred that qualified candidates also have:
COMP TIA certification (A+ and/or NET+) and/or any Microsoft or Cisco Certifications.
Information Technology Infrastructure Library (ITIL) certification (ITIL Foundation and/or ITIL Strategist)
Four (4) years of experience providing project management for technical IT projects involving installation of IT networks, hardware, and software.
Expertise in managing technical IT and the IT components of ongoing operational projects to assure successful project outcomes while assuring sustainable IT solutions.
Effective written and oral communications appropriate to varied audiences and technical skills levels and comprehension are required for the incumbent of this position.
The ability to respond to emergency outages, sometimes during inclement weather events or other catastrophic incidents.

*To review the full Position Description, please contact the recruiter listed in the Contact Us section of this posting.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
This position offers flexible/hybrid remote work options and generally works in multiple remote/telework locations and an office/data center environment.

The salary listed includes the legislative approved 5% salary premium for positions in King County.
This position may include travelling to various WSDOT sites located throughout the state. Occasional overnight travel may be necessary as well as travel for conference, training, and/or trade show attendance both within and outside of the state.
Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.
Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Rachel Giese at [email protected]. Please be sure to reference 23DOT-HQ-04749 in the subject line.

Contact Person: Rachel Glese
Email: [email protected]
Location: King County - Shoreline, WA
Application Method: Apply online
Base Pay: $92,660 - $124,651 annually

Posted on April 24, 2023

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