Employer: Moses Lake School District
Job Description:
SUMMARY:
Under the direction of the Technology Director, this position provides level 1 technical systems support to district end users, including the installation, maintenance, and problem detection/resolution of hardware and software technology assets.
ESSENTIAL FUNCTIONS:
Provide technical support via telephone, onsite, and electronic (email, remote/virtual) help desk support to district employees, students, and others as needed.
Install, configure, diagnose, repair, service and maintain desktop computer systems and peripherals for multiple hardware platforms (PC and MAC), including both hardware and software related issues.
Provide basic network connectivity support for Local Area Network (LAN) equipment.
Install, configure, and diagnose district printers (local and network).
Maintain inventory system of district technology assets based on building assignments, including physical inventory verification as assigned by the Technology Director.
Sort, inventory, and store production and surplus technology equipment based on district policy.
Escalate higher level support issues to Level II and III Support Specialists for resolution.
Document all support related issues via help desk ticketing system for tracking and record keeping purposes.
Attend district and department level meetings, including required training sessions.
Other duties as assigned by the Technology Director.
REQUIRED QUALIFICATIONS:
Associates degree in related technology field and or at least two (2) years’ work experience; high school diploma or equivalent required.
Knowledge of PC troubleshooting and repair for both Windows and Macintosh platforms.
Basic understanding of PC hardware, peripherals, and local area network operations.
Associate level, industry certifications from CompTIA, Microsoft, and/or Cisco desired.
Ability to read and apply technical service-related information from various sources.
Possess aptitude to carry out oral and written directions from Technology Director and/or assigned technical lead.
Adjust to new assignments and variety of working conditions, including effective task prioritization and independent task completion.
Proven ability to relate with staff, coworkers, and other end users regarding computer technology.
Prioritize and assign work orders/tickets/tasks, resolve problems and anticipate tasks to be completed with minimum supervision and guidance.
Ability to work with a high degree of accuracy and attention to detail to meet deadlines during extremely critical times.
Must possess a valid Washington State driver’s license and a good driving record.
Must furnish one’s own transportation.
Must have excellent attendance.
Must be committed to on-going training for the maintenance of technical skills expected.
Other duties as assigned.
PHYSICAL REQUIREMENTS:
Occasionally: sit, lift and/or carry up to 65 lbs.
Frequently: lift and/or carry up to 50 lbs; bend, squat, crawl, climb, reach above shoulder level and twist.
Continuously: stand, walk, lift and/or carry up to 20 lbs.
On a frequent basis, will be required to use both left and right hands for repetitive action such as grasping, pushing and pulling, and fine manipulating.
The Moses Lake School District #161 does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boys Scouts and other designated youth groups. Inquiries regarding compliance and/or grievance procedures may be directed to the school district’s Title IX, Civil Rights, Affirmative Action, and Equal Opportunity officer, Michelle Musso, 1620 S Pioneer Way, Moses Lake, WA 98837, (509) 766-2650, [email protected]; OR Section 504/ADA Coordinator, Samantha Burgess, 1620 S Pioneer Way, Moses Lake, WA 98837, (509) 766- 2670, [email protected]
Contact Person:
Phone: 509-766-2650
Location:
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Application Method: Apply Online
Base Pay: $27.05 - $32.44/hr
