Employer: Tech Inc.
Job Description:
Helpdesk Support/Analyst
Tech Inc is a Managed IT Services Provider delivering technology solutions to businesses along the Colorado Front Range. We are a fast-growth company seeking like-minded individuals. We help our customers achieve a high level of satisfaction related to their IT environments. If you are looking for a challenging position with lots of opportunities, this may be your position.
POSITION PURPOSE
The IT Helpdesk Analyst works to provide support services to local businesses in the Denver Metro area and along the Colorado Front Range. Successful candidates will assist in providing remote and onsite IT support. All duties associated with delivering Managed Services to our clients are expected on a routine basis.
KNOWLEDGE, SKILLS & ABILITIES
You are responsible for supporting client technology and services both remotely and onsite at the customer location. This is an end-user employee-facing role where your skills in maintaining and developing relationships with internal users and executive staff are crucial.
YOUR ROLE
Support hardware and software installation projects
Analyze, test, and debug computer systems
Customize systems for specific functional areas or unique user needs
Laptop/Desktop/Server Break-Fix, Remote Desktop Support
Support OS, variety of applications, security agents/services, and hardware issues for users.
Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes
Provide user support, training, and education
New hardware setup
Printer installation and troubleshooting
Problem diagnosis and resolution
Ensure client satisfaction and client management
Reporting to customers and management on status, resource needs, and projected outcomes
What You Will Need To Succeed
Job experience and history focused on customer service
Proficient in Microsoft Windows. Skilled in all diagnostics
Thorough knowledge of Personal Computer Hardware, PDA devices, Desktop Software, Windows 10, Office 365, Microsoft Office products, G-Suite support & administration, Anti-Virus, Internet Browsers and Connectivity
Demonstrated proficiency and professionalism when interfacing with customers, executives, and VIPs while providing Desktop Support
Leadership ability to ensure technical growth and professionalism of Desktop team and colleagues.
Ability to multi-task and manage multiple priorities in a fast-paced environment
Ability to diagnose and solve routine technical issues
Ability to professionally perform and communicate in stressful and high impacting situations
CompTIA's A+ and Network+ certifications preferred
Good oral and written communication skills
Ability to work collaboratively with other IT Specialists
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to follow standard IT principles and practices
OTHER
DOCUMENTED experience working in a service desk/network operations position.
DOCUMENTED experience working for a Managed Service Provider is a major plus.
DOCUMENTED customer service training is a major plus.
A background investigation will be required of potential candidates. You must have a professional appearance. Tech Inc business attire is required at all times.
You will be expected to be at Tech Inc from 7:45AM to 5:00PM (MT) Monday through Friday. You will be expected to work nights, weekends, etc. on occasion to support project work and emergencies. You will also participate in an on-call rotation that may involve after-hours support and occasional call-outs.
This is an immediate opening, and resumes are currently being accepted. To be considered please complete all assessments and email your resume.
References will be required of all candidates. This includes speaking with your current and previous employers.
This is a professional position working for Tech Inc.
To Apply
Please send your resume and cover letter to: [email protected]
Job Type: Full-time
Salary: $40,000.00/year
Employee assistance program
Flexible spending account
Paid time off
Referral program
Contact Person: Matt Wood
Phone: 303-835-4363
Email: [email protected]
Location:
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Application Method: Apply Online
Base Pay: $40,000 /YR
