PUGET SOUND ENERGY: Customer Service Rep 1 - Hybrid - Washington State Based

Employer: Puget Sound Energy

Job Description:
Perform specified customer service functions. Access customer records and correct data, initiate service order requests, reconcile billing information, respond to internal and external customers, perform credit activities, maintain the work flow for the area and assist other customer service personnel in responding to customer requests.
This position is hybrid (Washington state based).

Job Responsibilities:
Under general direction, provide information and respond to inquiries from customers and other employees regarding service requests, rates, basic high-bill inquiries, credit processes, energy conservation, customer programs, billing information and Company policy.
Relieve other customer service personnel and/or be responsible for a specialized area of customer service.
Process mail returns, account changes or corrections, and respond to miscellaneous customer inquiries. Update customer information. Compile reports and perform other office and clerical tasks as required. Process customer correspondence.
Initiate service orders or follow-up requests and make credit arrangements.
Operate computers, telephone systems, calculators and related equipment.
Perform similar and incidental duties as required.

Minimum Qualifications:
Minimum education and training including a high school diploma or GED; successful completion of six total (6-10) credits of business school or college studies in accounting, communications skills, drafting or social sciences transferable to a 4-year institution or its equivalent in experience and/or education as determined by Human Resources.
Business courses: drafting/engineering, social sciences, psychology, communication, computer sciences, business math, business administration, business law, statistics, business communications, project management, sociology and economics.
Successful completion of courses in basic PC, electricity and natural gas is desired.

Two years customer service skills preferably in a call center environment.
Must be able to type a minimum of 35 words per minute.
Must have strong verbal and written communication skills.
Additional Information

The position is not responsible for supervising or leading other persons. Coordination with other areas is often necessary to respond to customer requests.

The position has constant communications with internal and external customers to gather and provide and to coordinate customer service activities.

The duties and responsibilities are performed in an office environment. The position generally involves continuous sitting, occasional standing and walking, light lifting, frequent bending, reaching, keyboard and telephone operation
The environment conditions generally include ambient inside temperature, lighting and noise levels.
At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $22.86 - $22.86, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page

Why Work For Us (pse.com)
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through eff orts like our award winning energy efficiency programs and our leadership in renewable energy.

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), accompany paid retirement pension plan, and an employee assistance and wellness program.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Contact Person:
Location: Hybrid (Washington State Based)
Application Method: Apply online https://jobs.pse.com/
Base Pay: $22.86/hr

Posted on March 06, 2023

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