WSDOT: IT Support Technician 2 - Shoreline, WA

Employer: Washington State Department of Transportation

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT Information Technology Division (ITD) is currently seeking to fill two IT Support Technician 2 positions in Shoreline, WA. These positions are experienced paraprofessionals, who will serve Northwest Region and Mega Projects in support of IT assets. In this role, you will perform a variety of routine technical IT tasks related to the onboarding and offboarding of IT assets, including inventory and disposal. These positions ensure the agency can accomplish its mission of providing safe, reliable, and cost-effective transportation options to improve communities and economic vitality for people and businesses by supporting the high-profile transportation infrastructure projects of the Northwest Region and Mega Projects.

What to Expect
Among the varied range of responsibilities held within this role, the IT Support Technician 2 will:
Update records for asset onboarding, asset movement, and asset disposal. Assets include but are not limited to tablets, laptops, desktop PC, printers, handheld devices, iPads, servers, hubs, switches, bridges, routers, and software.
Perform the physical unpacking of hardware and the entry of assets into the Remedy Asset Management System.
Install operating systems and routine software on IT equipment.
Perform the sanitization of equipment prior to disposal.
Physically visit region locations to discover and verify assets in support of asset tracking and documentation.
Audit and modify asset records for the movement of equipment by Field Services technicians ensuring that they are completing all appropriate paperwork and associated documentation.
Manage and reconcile the biennial physical inventory of the IT related hardware for the NW Region and Mega Program offices.
Provide updates to IT management and assist with the final report for management review and signoff.
Complete assigned service tickets relating to routine tasks.
Diagnose application, hardware, and software issues.
Complete routine purchases using agency purchasing card, process and reconcile transactions.

To be considered for this opportunity, the following are required:
Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware; OR two (2) years of experience at the IT Support Technician 1 level; OR equivalent experience.
Transport various pieces of computer-related equipment that may weigh up to 50 lbs.
A valid driver’s license with the ability to operate a motor vehicle in Washington State.

It is preferred that qualified candidates also have:
Experience supporting Microsoft Operating Systems, Microsoft O365, and standard Adobe products.
Experience providing technical consulting and performing installation of IT hardware and software.
Experience effectively communicating and providing assistance to a diverse set of information technology peers.
COMPTIA A+ certification or similar certification.

Important Notes
This recruitment will be used to fill two full-time positions. One position is permanent, and one position is project. The project position is anticipated to last through 6/30/2023. This project position may be renewed for the next biennium depending on the budget approval.
This position offers flexible/hybrid remote work options.
Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. An exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
The salary listed for this position includes a legislative approved 5% premium for workers in King County.
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Rachel Giese, at . Please be sure to reference 23DOT-HQ-03816m in the subject line.

Contact Person:
Email: Rachel Glese
Location: Shoreline, WA
Application Method: Apply online
Base Pay: $47,048 - $63,164/annually

Posted on March 06, 2023

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