SOLARITY CREDIT UNION: IT Help Desk Analyst (Temporary) - Yakima, WA

Employer: Solarity Credit Union

Job Description:
Solarity Credit Union is seeking a Temporary Full Time 40 hour/week IT Help Desk Analyst at our North 5th Branch.

We're not just looking for another Team Member.

We're looking for an IT Help Desk Analyst who strives to make our member's lives better. We are looking for someone who gets excited about building relationships with our members and non-members alike, identifying their needs, asking for their business, and providing extraordinary customer service by putting members at the center of our universe.

Do you want to be a member of our purpose driven culture who are lifelong learners, high performers, and can be their authentic selves? Are passion, impact, and courage core values that resonate with you? Do you embrace Solarity's purpose of being Member Obsessed? If so, we are excited to hear from you!

Join our team and become a Solarian! We provide training, career advancement, and growth opportunities. We have highly motivated, passionate co-workers who are committed to your success and a strong, inclusive company culture that loves it when you speak your mind.

Your purpose - The Help Desk Support Analyst will aid in establishing and scaling world-class technology performance process that places Solarity at the head of our industry as "The Digital Credit Union." You will be a key player in providing exceptional experiences to our members and other employees when assisting with general day-to-day IT Help Desk issues.

The Cultural Fit
If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:
Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

A Day in the life of an IT Help Desk Analyst:
You grab a cup of coffee and join the team huddle at 8:30, where you share your ideas and your most important tasks for the day.
If support volume is low, you work with Senior resources on IT projects that help reduce total help desk tickets and further enhance our infrastructure.
When support requests come in, provide end-user technical support and problem analysis on our environment and business platforms.
When volume is low again, you will sit with a Senior resource to cross-train on business applications and on new serverless technologies to further your technical abilities.
You wrap up the day with the team discussing your key accomplishments for the day and discussing any key trends identified from any technical requests that have come in lately.
If you love what you have read so far and meet the requirements below, we want to hear from you!

Two-year degree, applicable certification, or equivalent experience required
1-3 years of system or technical support experience preferred
Previous experience in customer support, computer operations, system administration, or related areas highly preferred

A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
Generous paid time off allowances plus 12 paid holidays annually.
A substantial retirement program match of up to 6% of your annual earnings.
An employee wellness program including EAP coverage and gym reimbursement.
An organizational culture that is committed to your success.
Significant opportunity for career growth.
A supportive leadership team.
Excellent member service-oriented culture.
Hourly pay range $21.93 - $34.27

EEO Statement:
Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Contact Person:
Location: Yakima, WA
Application Method: Apply online
Base Pay: $21.93 - $34.27/hr

Posted on March 06, 2023

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