CATHOLIC CHARITIES: Resident Services Coordinator - Yakima, WA

Employer: Catholic Charities serving Central Washington

Job Description:
You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Catholic Charities is committed to the policy of vaccination against the COVID 19 virus for all employees. We are committed to maximize safety for our employees and clients. Proof of the COVID-19 vaccination is required to work on or after October 18, 2021, consistent with Proclamation 21-15.

Medical, dental, life, flexible spending, EAP, retirement & vol benefits including vision, ltd, life insurance, critical illness, injury accident & ID theft protection. 13 paid holidays, 12 days of vacation, 8 sick days. Bereavement leave, education assistance program. Discretionary longevity award of 1.5% of annual salary starting after 5 years of service.

Position Summary:
The Resident Services Coordinator (RSC) Yakima is responsible for the coordination and delivery of services and empowerment programs for residents of multi-family housing developments in Yakima County. The RSC is responsible for providing and coordinating on-site services as Play and Learn programs, childrens afterschool activities, youth, adult and senior programming and service provisions as well as providing informal case management and referral.

Additionally, the RSC is responsible for assessing, developing and identifying programming to meet resident needs, making resource information available to residents, and providing linkages to needed services. The RSC reports to the Resident Services Program Manager and works with all CCHS staff, on-site community managers, residents, and other community partners and contacts in the execution of their duties.

Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sites
Develop relationships with local service providers to provide access to education, services and programs for residents.
Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.
Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.
Establish rapport with residents and encourage participation to plan and carry out site activities and community events.
Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.
Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include:
Home health aides
Financial assistance
Preventive health screening and other needed services
Connects residents to state and/or local service providers that residents can contact for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance), Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.
Surveys the resident population to identify priority of needs and capture resident input on service preferences.
Plan and coordinate recreational, cultural and social activities in coordination with CCHS and Property Management staff and residents, as needed
Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services
Directly oversee volunteers and contract service providers work. Responsibilities include training volunteers, planning assigning and directing work, addressing complaints and resolving problems
Connect residents to existing local community services and self-improvement opportunities
Implement priority programs and essential activities through partnerships with other community based service providers/organizations
Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents
Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents
Meet with local parish and community representatives to engage local support for CCHS affordable housing programs and services.
Provide social services coordination per the requirements of the applicable funding sources including (but not limited to) HUD 202, USDA RD or State Department of Commerce or other affordable housing funding programs.
Support Diocesan efforts to promote a larger Social Justice agenda for the Diocese, specifically as it relates to CCHS Mission, Vision and Values.
Refer CCHS residents to appropriate local service agencies based on needs of the resident.
Documentation and record keeping of onsite resident activities to be used in report and measurement of program outcomes and to the effectiveness of agency programs.
Utilize database to track all program activities at each site
Maintains orderly and accurate program files (paper and electronic), and record keeping/reporting
Ensure that documentation progress notes and reports are accurate and on time

Valued Skills and Abilities
Ability to develop effective working partnerships with various types of community groups and institutions
Function effectively in an environment with diverse cultures, multiple perspectives and competing needs
Demonstrate a commitment to recognize residents knowledge and experience as a valuable resource
Motivate individuals to actively participate in services
Ability to effectively facilitate meetings and community gatherings
Ability to work independently and as part of a team
Demonstrated ability to establish trusting, confidential relationships
Proven ability to work with diverse groups in cooperative problem-solving and consensus building
Possesses an equity-mindedness and collaborative approach and style with respect for diversity
Perform other duties as assigned

Report to the RSPS in matters involving housing operations or property management at CCHS housing sites.
Performs other duties as required and related generally to the above job description
Works from a team-based approach that may include staff and agency meetings to complete the goals and Mission of Catholic Charities Housing Services Resident Program and overall agency goals.

Job Requirements:
The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:
This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time.

Non-Physical Requirements:
Associates degree or some college education from an accredited college or university in Social Welfare, Human Services, Counseling, Administration or closely related field
Combination of education and/or experience may compensate for education requirement
Bachelors degree in Social Services, Education, Psychology, Sociology, Human Services or related field, preferred.

2 years experience in nonprofit or public social/human services, counseling or community relations work preferred

Special Skills
Knowledge of social services programs, service delivery networks and affordable housing programs
Computer skills including knowledge of spreadsheets, word processing, e-mail, internet access and specialized housing applications
Excellent problem solving and analytical skills
High level of self-motivation and willingness to work in a team setting, including a high level of ability to work independently
Excellent written and oral communications skills
Knowledge of, and willingness to promote Catholic Social Teaching
Bilingual (English/Spanish) required

Licensure, Registration, Certification
Valid Washington State drivers license and minimum required liability insurance for WA State

Employment is conditional upon:
Being cleared by criminal background check and fingerprinting when required

Contact Person:
Location: Yakima, WA
Application Method: Apply online
Base Pay: $21.00 - $24.00/hour

Posted on March 02, 2023

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