WSDOT: Front Desk Receptionist - Secretary Senior - Lacey, WA

Employer: Washington State Department of Transportation

Job Description:
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is seeking an energetic, friendly, and reliable Front Desk Receptionist who can independently plan, prioritize, and perform a wide range of complex secretarial duties and provide administrative support for the Olympic Region Headquarters office. Communication skills are vital in this role, for this incumbent must possess the ability to quickly build, develop, and foster positive working relationships with diverse customers. Customer service goes beyond meeting office staff needs; it is necessary to be approachable and professional to greet walk-in customers and to respond to telephone inquiries. If you are an organized, friendly professional who enjoys working in a fast paced, customer-service environment, we invite you to apply.

What to Expect
Among the varied range of responsibilities held within this role, the Front Desk Receptionist will:
Perform receptionist duties for the Olympic Region Headquarters office including answering phone calls, responding to emails, distributing incoming mail, preparing outgoing mail/packages, and directing internal and external customers.
Act as a liaison between the public and department on numerous issues.
Use set procedures, evaluates, and resolves complaints by identifying issues, researching, and applying solutions, and informing customers of the results.
Establish office procedures, standards, priorities, and deadlines.
Maintain fiscal records, complete or process requisitions, invoices, and payroll.
Maintain calendars, schedule, and arrange meetings and/or travel for several region conference rooms.
Perform complex word processing tasks such as merging and sorting, integrating text with graphics, spreadsheet, and data base files, uploading/downloading, and creating footnotes and outlines.
Assist Secretary Supervisor in providing and scheduling front desk coverage.
Order supplies, equipment, printing, and arrange for facility and equipment maintenance and repair contracts and services.

To be considered for this opportunity, the following are required:
Two (2) years of increasingly responsible office experience or equivalent combination of education/experience.
Experience working with diverse populations in a customer service environment to include deescalating upset customers.
Experience performing accurate and timely data entry in office software programs and databases.
It is preferred that qualified candidates also have:
Experience with payroll/timekeeping.
Experience as a receptionist answering incoming calls, greeting customers, and professionally representing an organization.

Important Notes
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
This position is in office Monday through Friday; 8am – 5pm with an hour lunch.
This recruitment may also be used to fill additional positions per business needs.
Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

How to Apply:
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Alyssa Nastasi at [email protected]. Please be sure to reference 23DOT-OR-30041e in the subject line.

Contact Person: Alyssa Nastasi
Email: [email protected]
Location: Lacey, WA
Application Method: Apply online
Base Pay: $34,680 - $45,852 annually

Posted on March 02, 2023

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