Employer: City of Portland - Bureau of Technology Services
Job Description:
This recruitment will be used to fill two Information Systems Technical Analyst II (ISTA II) positions on the Desktop Support Team.
The ISTA II typically maintains beyond entry level support of City technology systems and have a minimum of two years of practical experience. The position may have a college degree and/or technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), HDI Support Center Analyst, or other vendor certifications.
Desktop Support work is primarily done onsite. Tasks include building, configuring, deploying, and setting up computers; installing various software; troubleshooting technical issues on a variety of desktop technologies including printers, scanners, tablets, mobile phones, etc., conducting research, collecting & analyzing data, and performing miscellaneous duties and small projects as assigned.
The successful candidate must pass a comprehensive police background investigation in order to have their employment retained.
City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here (https://www.portlandoregon.gov/bhr/article/763427).
Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions- driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.
Work Location
Many positions within the city are designated as hybrid and currently the city requires you to work in-person one day per week. Beginning in April 2023, most hybrid employees will be expected to perform at least half of their work in-person.
To Qualify
Applicants must specifically address and demonstrate in their resume and cover letter how their education, training and/or experience, meets each of the following minimum qualifications:
Knowledge of principles and practices of computer science and information systems, including personal computers and laptops
Working knowledge of at least one computer operating system; ability to install, configure, update and troubleshoot at least one current operating system
Working knowledge of customer service techniques as well as determine and understand customer’s issues and attempt to manage/defuse the situation
Ability to prepare technical documentation and training materials for assigned area
Ability to independently perform troubleshooting and analysis to find solutions to problems, and escalate complex problems following established processes
Ability to work collaboratively in a team environment, and maintain effective working relationships
Applicants must also possess:
Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.
The Recruitment Process
An evaluation of each applicant's training and experience, as demonstrated in their resume and cover letter, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation for required certifications may be required prior to the establishment of the eligible list and/or final selection.
** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**
Recruitment Activity Schedule:
Job Posting closes: 2/27/23
Applications Reviewed: week of 2/27/23
Eligible List / Notices Generated: week of 3/6/23
1st Round of Interviews: TBD
Job Offer: TBD
*Timeline is approximate and subject to change.
Applicant Instructions
Applicants must submit a professional résumé and cover letter online specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following
Application Instructions:
Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position.
Your cover letter should include details describing your education, training, certification and/or experience, and were obtained which clearly reflects your qualifications and ability to meet the minimum requirements listed in the "To Qualify" section of this announcement.
Your résumé should support the details described in the cover letter.
Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
If you are requesting Veterans’ Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
Do not attach documents not requested.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.
Additional Information
Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland offers "How to Apply Classes" that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events.
Contact Person: Terrol Johnson, Senior/Executive Recruiter
Email: [email protected]
Location:
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Application Method: Apply Online
Base Pay: $67,683.20 - $90,812.80/annually
