Broadband Technician II - Driggs, ID

Employer: Silver Star Communications

Job Description:
Broadband Technician II
Operations · Driggs, Idaho
General Summary:

Perform skilled technical duties relating to the installation and maintenance of broadband facilities and services. Install, maintain and service customer premise equipment (CPE), telephone, WIFI, wiring, peripherals, and hardware/software.

Essential Job Functions:

Install and maintain services on the distribution network from the Central Office switch to the demarcation point.
Perform all setup, testing and maintenance required for CPE installation of POTS, DSL, and broadband services.
Install and maintain CPE local area networks (LAN) and Wi-Fi networks.
Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
Perform skilled troubleshooting from the MDF to the demarcation point including CPE.
Respond to trouble tickets within acceptable company timeframe standards.
Perform basic outside plant (OSP) testing on trouble tickets.
Perform advanced troubleshooting on Customer Premise Equipment (CPE).
Install OSP facilities according to engineered work orders or service orders in compliance with RUS and NEC standards.
Perform routine preventive maintenance and standard repairs to distribution systems.
Perform cable/fiber testing and splicing.
Utilize locating equipment and follow the 8 basic cable locating procedures to ensure accurate, quality locates. Locate and mark facilities according to state Digline standards.
Ability to navigate and interpret standard telecommunication prints and mapping.
Meet documentation timeframe standards for closing trouble tickets, service orders, timesheets, etc.
Record and report all record changes immediately to Service Center.
Complete inventory replenishment requests as needed.
Keep service truck clean, organized, and stocked with required inventory to perform job duties.
Ensures OSP facilities are maintained to RUS and telecom industry standards.
Performs duties related to FCC regulation compliance and NEC compliance policy. Promotes and adheres to all safety policies and procedures as set forth by all federal, state, and company guidance.
Be the face of Silver Star Communications, championing the company as a key player in the local community
Perform other duties as assigned.
Provide exceptional customer service
Adhere to corporate policies and procedure including but not limited to what is required in the employee handbook.
Maintain a professional and positive workplace environment and engage in activities that promote Silver Star within the community.

Experience / Requirements:
High school diploma or equivalent, plus two years of experience in Telephony or Networking Installation and Repair
A low voltage technician license -G from the State of Wyoming Department of Fire and Electrical safety is required
Current DOT physical card is required.
A basic knowledge of electricity, fiber optic theory, telephone, DSL, Canopy, Coax, and Network installation and maintenance is required.
Knowledge of industry related test equipment and locating equipment is required.
Ability to install and troubleshoot CPE devices related to telephone, broadband, and internal networks.
Ability to operate a computer and use various software programs.
Must have functional knowledge of MS Office Suite products and sharing platforms.
Ability to hold a valid Wyoming or Idaho Driver's License.
Ability to perform the basic duties of the Broadband III technician
Ability to provide after-hours support on a rotational on-call basis and to work off-hours as needed.
PBX, VOIP/SIP, Security, Door Access, and Ubiquity Certifications preferred.
Willingness and ability to become Climbing certified.
Willingness and ability to work outdoors at extreme heights, climates, and temperatures.
Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.
Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
Proven analytical skills, work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Resourceful, roll up the sleeves attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
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Working Conditions:

Work is performed in a mixed office and outside environment. Must perform work as required in an office setting or outside; within, around, under, on top of residential and commercial structures. Working hours are generally 20-40 hours per week depending on classification, and this position is subject to callouts on a twenty-four-hour basis. Overtime and occasional out of town travel may be required. There is a rotational on-call requirement for this position.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Contact Person: Tyson Tipton
Phone: 307-883-6614
Email: ttipton@silverstar.net
Location: Driggs, Idaho
Application Method: Application online https://www.silverstar.com/careers/
Base Pay:

Posted on January 12, 2023

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