Employer: Harvest Auto
Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Greets customers at the counter in a pleasant and professional manner.
Upload estimate and final billing to insurance companies.
Respond to insurance assignments by contacting customers.
Computes customer bills.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Sends refund requests to bookkeeping.
Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the estimator or other appropriate individual.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Maintains and files repair orders, parts invoices, and rental forms; lists missing documents.
Opens and closes all invoices.
Codes EFT payments for bookkeeping and receives them into CCC.
Receives Insurance check payments (into both CCC and PBS)
Creates Purchase Orders
Helps to coordinate total loss vehicles with customers/towing companies/insurance companies
Updates internal system, external system, customers, insurance companies and rental car companies with repair status as needed/requested.
Coordinates subletting vehicles for additional repair.
Applies assigned Technician to each RO
Ensures that keys are hung for final inspection by estimators
Tags all keys that are brought in
Each night, pull all ROs for the next day
Take ROs and keys to the back desk to be assigned
Calls for garbage and scrap metal pick up
Maintains parts list packet for scrap metal pick up
Provides clerical and secretarial assistance to estimators and body shop management.
Maintain office supplies and equipment (i.e., paper, staples, etc.)
Keep office presentable to customers and if necessary, contact maintenance for appropriate assistance.
Maintains a professional appearance.
Keeps work area neat and clean.
Performs other duties as assigned.
MARGINAL DUTIES include the following. Other duties may be assigned.
Assist body shop in picking up & delivering vehicles as needed.
2011 W. Washington Ave
Yakima, WA 98903