IT Workstation Support-Entry - King County, Seattle, WA

Employer: Department of Transportation

Job Description:
About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT’s Information Technology Division (ITD) is currently seeking an entry level IT Workstation Support professional to support desktop computer hardware, software, and mobile devices. This position supports regional customers with standard computing resources, customized hardware, and software solutions as required to meet the business and strategic goals of WSDOT. The entry level IT Workstation Support professional is responsible for meeting the critical needs of employees who use desktop computing resources to carry out their mission of operating and improving the state's transportation systems and ensuring the safety of the traveling public in a 24/7 environment.

What to Expect
Among the varied range of responsibilities held within this role, the IT Workstation Support – Entry level professional will:

Install, maintain, and resolve peripherals, hardware, and software problems by replacing components, using specialized technical tools and test equipment to diagnose and resolve faults.
Manage and maintain operating systems and computer resources to ensure compliance with current standards.
Track and monitor IT inventory by assigning assets to individual users and business organizations, documenting assignment, and biennially auditing physical inventory.
Provide training for end users in computer hardware and software.
Install and configure anti-virus software and monthly security patches to ensure workstation infrastructure is secure from potential malware, viruses, and other vulnerabilities.
Actively respond to cyber security threats such as virus and malware infections.
Take lead on a variety of medium level projects for the Workstation Support Team such as PC or mobile device deployments, and application role outs while utilizing standard project management techniques.
Typically work in an office/data center environment, although site visits to Terminals and Vessels are required frequently. Hazards include driving to/from sites, lifting/transporting equipment, climbing ladders, using various tools (both powered and non-powered), and operating various mechanical lifts.

Qualifications To be considered for this opportunity, the following are required:
Bachelor's degree or equivalent in an IT related program (may substitute a combination of education credits and years worked in a technology field totaling three (3) years or less).
Experience utilizing IT hardware and software including computer hardware and peripherals, Microsoft Operating Systems, Microsoft Office Suite, Apple(Mac) and standard Adobe products.
Ability to be in the office at least one to two days per week to staff our workstation support for in-person appointments.
Legal to operate a motor vehicle in Washington State.
Regular travel to various sites throughout the region.
Ability to provide, on an on-call, rotational basis, 24x7x365 support to business critical systems.
Must possess or is able to obtain a Transportation Worker Identification Credential (TWIC) card within six months of employment.
It is preferred that qualified candidates also have:
COMP TIA A+ Certification
COMP TIA NET+ Certification
Experience effectively communicating and providing assistance to a diverse set of customers.
Experience providing technical consulting and performing installation of IT hardware and software.
Experience supporting Microsoft Operating Systems, Microsoft Office Suite, Apple(Mac) and standard Adobe products.
Important Notes
This recruitment may also be used to fill additional positions per business needs.
This position offers flexible/hybrid remote work options.

The salary listed includes the legislative approved 5% salary premium for positions in King County.

Washington Administrative Code (WAC) 357-16-197 mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.

Why WSDOT
Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
Paid Leave – In addition to 12 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Andrew Huff, at huffan@wsdot.wa.gov . Please be sure to reference 22DOT-HQ-03585 in the subject line.

Contact Person: Recruiter Andrew Huff
Phone:
Email: huffan@wsdot.wa.gov
Location: King County, Seattle, WA
Application Method: online https://www.governmentjobs.com/careers/washington/wsdot/jobs/3820286/it-workstation-support-entry
Base Pay: $59,951.00 - $80,640.00

Posted on November 30, 2022

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