IT Support Specialist 1 - Yakima, WA

Employer: Community Health of Central Washington

Job Description:
Are you looking for a work family; a place where you can make a difference in the lives of others? Community Health of Central Washington (CHCW) offers an opportunity to work in a culturally rich, diverse, and rewarding healthcare environment with exceptional health benefits, life insurance, PTO, paid holidays, retirement, and more!

CHCW has an opening for an IT Support Specialist I to join its IT Team in Yakima. This position provides Tier 2 resolution of technical issues via the telephone, remote/virtual technologies, and in-person support. This includes problem identification, isolation and resolution or escalation to other technical support for software, hardware, phone, voicemail, and network problems. This position works closely with other members of the team.

Job duties include, but are not limited to:

Tracks all requests by creating service tickets within the ticketing system. Log all issues with detailed comments and resolutions. Resolves existing tickets assigned by other IT staff. Efficiently assigns ticketed submissions based on their priority as determined by the IT Manager.
Assists users by resolving computer, printer, basic network and telephone issues and questions.
Performs hardware and software installations to include new system imaging and configuration on computers, laptops and other mobile devices. Troubleshoots basic LAN/WAN routing and hardware.
Maintains an accurate record of IT inventory items including loaned machines.
Acts as a liaison between staff and IT personnel to effectively assist in the troubleshooting of reported issues.
Learns the fundamental operations for support of software in use by the organization to include Windows, MSOffice, EHR(locking/unlocking), RDP, and VPN support. Others may be added.
Creates new user accounts and deletes non-active employee accounts. This involves utilization of Active Directory, Help Desk software, email, phone, and voicemail systems.
Maintains the confidentiality of information and data security.
Assigned to On-call status and abide by the conditions and strictures that entails.
Special projects as assigned by the IT Manager.
Qualifications:

Associate’s degree or equivalent from two-year college or technical school in a related field and one (1) year related experience and/or training; or equivalent combination of education and experience required.
CompTIA A+ and Network+ certifications preferred.
Other industry certifications are desirable.
Current driver’s license and auto insurance
Benefits:

Excellent health insurance (M/D/V)
Life/AD&D/LTD
401k
Paid holidays (8)
PTO/EIT
CHCW responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity. At CHCW we practice our culture of HEAT by being committed to a workplace that is Helpful, Encouraging, Accountable, and Team Oriented.


Qualifications
Education
Preferred

Associates or better in Information Technology or related field.

Experience
Preferred

1 year: Related experience and/or training;
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Contact Person:
Phone: 509-452-4520
Location: • ,
Application Method: Apply Online
Base Pay:


Posted on November 21, 2022

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