Financial Counselor- Yakima, WA

Employer: Central Washington Family Medicine

Job Description:
Are you looking for a work family; an environment where you can make a difference in the lives of others? You have come to the right place! Community Health of Central Washington (CHCW) offers an opportunity to work in a culturally rich, diverse, and rewarding healthcare environment with exceptional health benefits, life insurance, PTO, paid holidays, retirement, and more!

CHCW is looking for a Financial Counselor to work with our self-pay patients to explain payment plans and help patients apply for discounted services in our medical and dental practices. The ideal candidate will have at least 3 years of experience working in a medical and/or dental office checking patients in and asking for payments. Must have great communication and customer service skills in addition to excellent math skills and a high level of proficiency with MS Word and Excel. Bilingual E/S required.

Job duties include:
Processes all sliding fee applications for patients.
Meets with self-pay patients as needed to discuss patient balances.
Sets patients up on payment plans per the practice’s policies and procedures.
Reviews aged accounts receivable balances for self-pay patients and perform pre-collection activities.
Works refund accounts to refund money to patients as needed or re-apply it to vouchers with balances.
Performs patient discharge activities per company policies for financial reasons.
Works bad address accounts.
Monitors sliding fee scale patient eligibility; contact patients when the SFS is due to expire.
Works closely with collection agency on the unpaid self-pay balances that are assigned to them.
Answers patient questions about statements; either in person or over the phone.
Explains financial responsibilities for services received, payment options and collection procedures to patients or parties responsible for payment.

High School Diploma or GED
2 years related experience, including patient collection and medical billing and/or training: or equivalent combination of education and experience
Bilingual E/S required
Ability to work in Yakima with travel to Ellensburg
Opportunity to work in a Hybrid work Environment after training
Community Health Center and/or FQHC experience desirable but not required
Current driver’s license and auto insurance

Excellent health insurance (M/D/V)
Paid holidays (9)

CHCW responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity. At CHCW we are committed to a workplace that is Helpful, Encouraging, Accountable, and Team Oriented.

High School or better.

Licenses & Certifications
Automobile Insurance
Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Contact Person:
Location: Yakima, WA
Application Method:
Base Pay: DOQ

Posted on August 04, 2022

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