Employer: Western Materials
Job Description:
We are looking for a customer-focused service representative in the fast paced building supply industry. This position will provide product/services information, write orders, schedule deliveries, answer phones, assist customers with product selection, and resolve any emerging problems that our customers might face with accuracy and efficiency. Must be able to work in a fast paced, organized and confident manner to keep up with contractor and residential sales needs. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Write orders
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Provide appropriate solutions and alternatives within the time limits for unsatisfied customers
- Organization and ability to prioritize duties needed
- Bi-lingual preferred but not required
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
Email
Phone
In person
Work Remotely
No
Job Type: Full-time
Pay: $14.50 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: One location
Contact Person:
Location:
• ,
Application Method: Apply Online
Base Pay: $14.50 - $20/ HR
