Student Accounts Facilitator, Toppenish, WA

Employer: Heritage University

Job Description:
POSITION SUMMARY:
This position directly assists students in a courteous, accurate, and professional manner regarding their student account
information. The individual will be required to perform accurate and detailed work in a busy environment that may have
pressures of deadlines and large workloads. This position processes all student payments for tuition, registration, and fees.
Assesses miscellaneous charges and assists the student with questions regarding their account.
This individual must be self-motivated, work unsupervised, and able to communicate and work effectively with a variety of
individuals in a confidential and professional manner. This individual will be required to perform accurate and detailed work
in a busy environment that may have pressures of deadlines, large workloads, and interruptions. Must maintain student and
employee confidentiality as required by State and Federal laws and University policies
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Represents Heritage University in the most positive manner with former and current students, clients, suppliers and the
community we serve. Interacts effectively with a diverse group of faculty, staff, students, and customers. Work effectively
using the operating practices of the Business Office and Heritage University.
2. Upholds the Heritage University Mission Statement.
3. Handles confidential information with tact, discretion and in compliance with FERPA regulations.
4. Student Accounts:
 Takes payments (cash, check, and credit card), receipts payments to accounts, and balances deposit each day
 Assists all students by direct contact, phone, emailing, or mailing with questions relating to a student’s account.
Provides courteous and accurate answers.
 Assist students through the registration process.
 Counsels’ students about payment options and assists them with filling out the appropriate paperwork.
 Applies charges and fees to accounts.
 Matches registrations forms, add/drop forms, and places student holds where applicable
 Process student mailings
 Responsible for utilizing the computerized accounting system and proper coding of accounts
 Assist with collection calls and student account balance as needed
 Understanding of policies and procedures regarding the interaction of Student Accounts with other Heritage
University departments, including Registrar, Admissions, Financial Aid, and Student Services.
5. Accounts Receivable:
 Miscellaneous third-party billing and invoicing
 Understanding of student account charges and transactions
OTHER DUTIES AND RESPONSIBILITIES:
1. Performs other functions as necessary or as assigned.
2. Assists with record retention and filing.

Contact Person: Dianne Fernandez
Phone: 509 865 0425
Email: fernandez_d@heritage.edu
Location: Toppenish, WA
Application Method: Application
Base Pay: $34,200

Download application
Posted on July 18, 2022

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