Field Services Technician- IT Customer Support Entry- Vancouver, WA

Employer: WSDOT

Job Description:
WSDOT ITD Field Services team is currently seeking a Field Services Technician in Vancouver, WA to support the Olympic and Southwest Regions. The Olympic & Southwest Region Information Technology (OSWR IT) team provides: consultation, analysis, planning, design, development, testing, configuration, implementation, operation, administration, maintenance, troubleshooting and asset management (from procurement through end-of-life disposal) for servers, virtual environments, network infrastructure (firewalls, routers, switches and wireless access points), telecommunications systems (inside-plant horizontal cabling, PBX and IP-based telephony), software, reproduction (print/scan), operating systems, workstations and mobile devices. As an entry level customer support technician, the incumbent will be responsible for configuring, installing, monitoring, maintaining, troubleshooting, and supporting WSDOT workstation, peripheral, and mobile devices and associated operating systems and software. They will also be responsible for the researching, purchasing, receiving, storing, disposition, issuing, inventory, tracking, auditing, and surplus activities of all information technology products for both Olympic and Southwest Regions. The incumbent will deploy workstations, mobile devices, peripherals, and software to end-users while ensuring software licensing compliance, perform inventory audits, generate reports on both inventory and license compliance to peers, supervisor, and IT management.

What to Expect
Among the varied range of responsibilities held within this role, the Field Services Technician will:
- Install, maintain, and resolve hardware and software problems by replacing components, using specialized technical tools, and test equipment to diagnose and resolve problems.
- Use standard agency imaging solution, images workstations, installs approved software, and configures for customer use.
- Install and reload software or reconfigures systems where required, either by remote access or by site visit to the customer.
- Manage and maintain operating systems and computer resources to ensure compliance with current standards.
- Provide training, advice, and guidance to technical and non-technical users in the use of software, hardware, and peripheral devices.
- Preform IT procurement for hardware, software, goods, and services; manages IT product and asset records by entering, tracking, auditing, updating, and reporting using agency service management software.
- Independently deploy workstations, mobile devices, peripherals, and software to end-users.

To be considered for this opportunity, the following are required:
Associate degree or higher
Three (3) years of paid, progressive, professional, fulltime, and recent work experience in an information technology support role with focus on workstation hardware and software/operating systems.
Experience effectively communicating and providing assistance to diverse customers with varying technology aptitudes.
Experience providing technical consulting and performing installation of IT hardware and software.
Experience supporting Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products.

It is preferred that qualified candidates also have:
Bachelor’s Degree in information technology or relevant discipline
COMP TIA A+ certification
Microsoft Certifications (applications and operating systems)

Important Notes
This recruitment may also be used to fill additional positions per business needs.
In addition to the salary range listed, a general wage increase of 3.25% will be applied for all state employees on July 1, 2022.
By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. Compliance with this mandate is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
Paid Leave – In addition to 11 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
An attached Resume outlining (in reverse chronological order) your experience to date.
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Amanda Strebeck, at . Please be sure to reference Customer Support # 00218 in the subject line.

Contact Person:
Location: Vancouver, WA
Application Method: Online:
Base Pay: $55,296 - $74,388/ YR

Posted on May 25, 2022

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