ESA Support Enforcement Technician - Olympia, WA

Employer: DSHS

Job Description:
DSHS ESA Support Enforcement Technician
If you enjoy working in a fast-paced, positive team environment, consider this exciting opportunity. The Economic Services Administration, Division of Child Support is currently seeking a Support Enforcement Technician to join our team in the Headquarters-Central Services office located in Olympia. Your work here will help Transform Lives!

As a Support Enforcement Technician (SET), you will utilize multiple computer applications to process child support referrals, post payments to child support cases, perform research for payment disbursement, all while answering calls. Work is assigned weekly but may vary due to volume and frequent reassignments. In order to complete your work accurately and timely you will need critical thinking, attention to detail, and multitasking skills.

This is a full time position that may require an in-office presence and provide an opportunity for part-time telework.

What we're looking for:

Demonstrate high standards of work attendance and punctuality
Positively contribute to a diverse and effective team environment
Ability to remain focused and motivated while performing multiple, repetitive assignments
Ability to multitask and switch priorities with little notice in a fast-paced work environment
Effectively comprehend and relay statutes, departmental regulations, and programs relating to child support
Ability to provide excellent customer service by communicating timely, consistently, and professionally on a daily basis with a diverse internal and external customer base
Who should apply?
Professionals with 10-key proficiency at 125 KPM, keyboard proficiency at 35 WPM AND one of the following:
Two years of college level coursework.
Two years of customer service related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field
Please Note: Equivalent education and/or experience may substitute year for year.

How to apply?
Please complete your application and attach the following:
Three professional references with current contact information for each
A current chronological resume
Please Note: Staff who currently work in the DCS Central Services office that have already met the 10-key and typing requirement, are not required to take an additional test.

All attachments listed above are required to be considered for an interview. Applicants will be required to pass an in-person skills assessment to verify their 10-key and typing prior to being offered an interview.

Contact Person: Adrian Alegria
Location: Thurston County – Olympia, WA
Application Method: Online:
Base Pay: $3,067.00 - $3,987.00 Monthly

Posted on May 11, 2022

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