ESA Public Benefits Specialist 3 - Spokane, WA

Employer: DSHS

Job Description:
DSHS Public Benefits Specialist

Economic Services Administration (ESA) Community Service Division has an exciting opportunity for Public Benefits Specialists to join our team in our Spokane Community Service Office/Customer Service Contact Center. When you work for DSHS' CSD, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This job can be a gateway to a rewarding career in public service. See why others like you have chosen a career with DSHS.

Some of what you will do:

Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with Federal and State requirements

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

How you'll grow
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.

We provide formal training both in the classroom and on the job to progressively advance within a 15-month period to a Public Benefits Specialist 3. Those hired will be appointed to the appropriate level based on their experience and previous training. Advancement is based on the completion of this formal training plan.

We're looking for applicants who have the education and/or experience listed below:

Enthusiastic people with a bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist

Or, work experience substituting year-for-year for the degree: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination

Or, one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs

We would like to hire someone who:

Thrives in a standardized work setting

Is able to learn and utilize various computer programs

Is able to communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone

Can work with complex technical regulations and procedures, and analyze complex situations

Will refrain from personal bias when determining eligibility

Is competent to prioritize and perform multiple tasks in a busy office with numerous interruptions

Salary Ranges:

Public Benefits Specialist 1 ($3,616.00 Step G – $4,083.00 Step L)
Public Benefits Specialist 2 ($3,792.00 Step D – $4,627.00 Step L)
Public Benefits Specialist 3 ($3,792.00 Step A – $4,974.00 Step L)

Ready to start a rewarding career? Apply today!

Be the change you want to see – join our team!

Come work for an organization that is committed to equity, diversity, and inclusion as the cornerstone of our culture and business practices.

We recognize that the diversity of those we serve and work with is part of our collective strength. We value diverse perspectives and life experiences. We employ people with different strengths and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ individuals, people with disabilities, older adults, veterans, and people of all genders including transgender and non-binary individuals.

Per Governor Inslees’ Proclamation, 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Questions? Please contact and reference #05065
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Contact Person:
Location: Spokane County – Spokane, WA
Application Method: Online:
Base Pay: $3,144.00 - $4,974.00 Monthly

Posted on May 10, 2022

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