ESA Public Benefits Specialist- Renton, WA

Employer: DSHS

Job Description:
DSHS ESA Public Benefits Specialist 4
The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD) is looking to fill a vacancy at the Renton Community Services Office (CSO). Join us on our mission of Transforming Lives!

In this role, you'll serve as a lead worker. Assisting the supervisor of the Public Benefits Specialist staff by coaching, providing assistance for financial eligibility, and providing focus training. You'll also regularly conduct financial eligibility audits and ensure that current eligibility information and training are communicated with staff.

Employees assigned to a duty station in King County will receive a 5% Premium pay calculated from their base salary.

Some of what you'll do:

Support Public Benefits Specialist staff who process cash, medical, and/or food benefits
Audit/review work of Public Benefits Specialist staff
Maintain and review procedures for efficient workflow
Verifies and establishes overpayments and complete referrals
Investigate and resolve customer complaints
Analyze oral and written information
Educate stakeholders on public benefit programs and eligibility requirements

What we're looking for:

Effectively communicate in a virtual setting and in writing with management, peers, direct staff, and clients
Ability to read, interpret and explain State procedures, memos, and directives
Have excellent knowledge of Cash, Food and Medical Programs, Community Services Division processes, and confidence in navigating ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections, and other related state programs as needed
Capacity to make independent decisions based on the knowledge and correct interpretation of public laws and policies
Flexibility to prioritize and perform multiple tasks with interruption
Demonstrate leadership skills with the ability to adapt to each person’s learning and communication styles
Work cohesively within an established team
Keen on promoting a positive work environment that supports collaboration, transparency, trust, honesty, respect, and accountability

Who should apply?

Professionals with twelve months of experience as a Public Benefits Specialist 3

Questions? Please contact and reference job 06515.

NOTE: Per Governor Inslee's Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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Contact Person:
Location: King County – Renton, WA
Application Method: Online:
Base Pay: $3,987.00 - $5,229.00 Monthly

Posted on May 10, 2022

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