WSH IT Customer Support Specialist- Lakewood, WA

Employer: DSHS

Job Description:
IT Customer Support - Journey

The Behavioral Health Administration is seeking an experienced IT Customer Support Specialist to provide IT support and consultation to join our team. This opportunity is for a lead role within our Desktop Support Team.

As the IT Customer Support Specialist, you will provide support at Western State Hospital and our other organizations located on the same campus. IT Customer Support Technicians support all end-user devices, hospital systems, commercial off-the-shelf and proprietary applications, desktop hardware and software, remote access/authentication (Citrix and VPN), telehealth video conferencing, staff mobility support, Outlook / Exchange, Mobile Device Management (MDM), managed print services (MPS), secure file transfer (SFTP), Teams, and provides after-hours standby support as needed to meet the business needs.

Some of what you'll do:

Develop and implement improvements to all desktop support processes
Assign work tickets to desktop support technicians
Provide technical support to business units, end-user hardware, end-use software and access to external applications
Provide support via phone, email, and remote desktop
Adhere to and promote IT and Security standards
Manage life cycle of end user devices
Manage the procurement and deployment of peripherals
Perform security upgrades to workstations, laptops and tablets
Manage active directory groups
Act as the front-line defense in protecting sensitive data and access to resources from staff

What we are looking for:

Professionals with a bachelor's degree in computer science or closely allied field
An associate’s degree in computer science of closely allied field plus four years of experience in desktop and/or application support
Six years of experience in desktop and/or applications support

Questions? Please contact and reference #06195

NOTE: Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Contact Person:
Location: Pierce County- Lakewood, WA
Application Method: Online:
Base Pay: $63,912.00 - $83,892.00 /YR

Posted on May 10, 2022

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