BHA IT Customer Support Technician- Entry- McNell Island, WA

Employer: DSHS

Job Description:
IT Customer Support - Entry

This is an awesome opportunity to work with the Information Technology Department which is responsible for the customer and desktop support, and maintenance of computer hardware, applications, and technology equipment at McNeil Island.

This job reports directly to the SCC IT Operations Manager and works within the Special Commitment Center (SCC) IT Department as the single point of contact for SCC employees stationed throughout Washington State working at SCC institutions and offices.

You'll support end-user devices, hospital systems, commercial, and proprietary applications, desktop hardware/software, remote access/authentication using Citrix and VPN, video conferencing, staff mobility, Outlook/Exchange, Mobile Device Management, Managed Print Services, Secure File Transfer, and Teams support.

Join us in Transforming Lives.

Some of what you'll do

Provide Workstation Imaging and Deployment of desktop and laptops
Provide technical support via phone, email, desk-side or remote desktop connection
Analyze, troubleshoot, and remedy computer workstation, printer, network connectivity, and software issues
Document communications in an incident ticket
Communicate information to IT technicians and escalate tickets for issues requiring advanced troubleshooting
Deploy, test, and maintain end-user devices and software solutions
Install, support, and upgrade PCs, laptops, hardware and software, network printers, and other network devices
Track, monitor, and update IT inventory for SCC. Participate in ordering IT related equipment and peripherals
Who should apply
Those with an Associates degree in computer science or a related field
Three years of IT experience in desktop or help desk support utilizing MW Windows 10 or later
Equivalent education/experience

HDI Desktop Support Technician Certification
CompTIA A+ Certification
MS Desktop Support Technician Certification
Ability to prepare clear technical documentation
Questions? Please contact DSHS Recruiter by email and reference 06519

Note: Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) State employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Contact Person:
Location: Pierce County, McNell Island WA
Application Method: Online:
Base Pay: $55,296.00 - $72,564.00 /YR

Posted on May 10, 2022

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