Employer: Campbell & Company
Job Description:
Key Areas of Accountability
1. Provide 5 star customer service for all customers
2. All electrical installations meet current codes
3. Perform electrical work with pride and meets company standards
4. Continuous growth in trade knowledge and skills
5. Consultant, safety expert, technical expert, revenue producer
Customer Service
• Complete general electrical service calls and retro fits
• Know how to establish customer rapport to consult our customers for products and services
• Ask the right lifestyle questions to troubleshoot electrical systems and componants
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for service upgrades, safety concerns, overall upgrades
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Maintain a clean, organized job site and well inventoried truck
• Participate actively in all training exercises, morning meetings, trade shows and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets
Troubleshooting Advanced Technical Issues
• Be a technicial resource to other technicians and trades
• Consult customer to explain technical issues
• Utilize company resources to solve technical/recurring issues
Quality Assurance Checks
• Ensure installations, repairs and services meet company standards
• Relay information to leadership
• Assist in developing quality standards across the business
Researching and approving new products
• Provide feedback on manufacturer issues you see in the field and assist with resolution
Staff Responsibilities
• Live the core values / proven processes
• Assist company in achieving goals and maintaining reputation
• Support Residential & Commercial Service Leaders
Contact Person:
Phone:
Email:
Location:
Yakima or Tri-Cities
Application Method: Email brandonc@callcampbell.com
Base Pay: DOQ
