Incident Response Technician (HMW2)- Tacoma, WA

Employer: WSDOT

Job Description:
WSDOT is currently seeking a safety-oriented individual to join the Incident Response Team (IRT) located in Tacoma, WA. As Incident Response Technician, you will perform roving highway incident response in accordance with Traffic Incident Management guidelines. The journey-level technician in this role is specially trained to quickly relocate and assist stranded motorists, and act as a first responder at collision scenes, spills, or other emergency situations. The IRT will work daily to mitigate the resulting traffic impacts to restore normal traffic flow as safely and quickly as possible. This position works directly with the public, other traffic incident management partners in accordance with the National Uniform Goal (NUG), Traffic Management Center (TMC), and Washington State Patrol (WSP).

What to Expect
This position will respond to emergency call outs, works extended shifts on short notice (days, nights, and weekends), and will perform standby duty on a rotational basis. It is an expectation that the WSDOT IRT personnel be able to respond to the I-5 Corridor within 30 minutes of notification for emergency response. This position requires work that is physical in nature and performed primarily outdoors. Exposures include working next to high-volume, high-speed traffic, traversing rough, steep, and/or uneven terrain.

Among the varied range of responsibilities held within this role, you will:
- Operate an authorized emergency vehicle within an assigned route; perform routine patrol or callout for highway incidents to expedite traffic flow.
- Observe and address potential or actual traffic impediments to keep traffic moving.
- Assist disabled vehicles, performing minor mechanical repairs, adding cooling fluids or fuel, changing flat tires, providing jumpstarts, and assisting with other roadway emergencies as applicable.
- Set up and perform emergency traffic control for blocking incidents on state highways according to departmental and MUTCD standards.
- Recognize highway safety features, infrastructure, or pavement damage severity; identify needs and request appropriate level of maintenance staff response as necessary for emergency repairs.
- Identify and assess initial severity of incidents and provides detailed information to the WSP, TMC, and other responders to expedite appropriate scene response.
- Photograph and document WSDOT property damage at scene and routes to appropriate personnel and emergency responders. Submits photos and enters incident data into appropriate computer programs.
- Utilize WSDOT and WSP radios as the primary communication device to relay information to emergency responders, and scene information and road blockages to WSDOT personnel.
- Perform maintenance and minor repair on equipment and hand tools, while adhering to safety policies and performing work in a safe manner.
- Track, document, and report daily work activities into the Washington Incident Tracking System (WITS).

To be considered for this opportunity, the following are required:
- A Class A Commercial Driver's License (CDL), with N (Tanker) endorsement without airbrake nor manual transmission restrictions, or ability to obtain within twelve (12) months of hire.
- A valid Traffic Control Flagging card with experience performing traffic control per the MUTCD including planning and setting signs, cones or barrels, and flagging; or the ability to obtain Flagging Certification within six (6) months of appointment.
- Knowledge of basic automotive skills to quickly repair minor problems, add correct fluids to proper reservoirs, change flat tires, adjust belts, provide jump starts, and provide gasoline for out-of-gas vehicles in accordance with IRT guidelines and procedures.
- The ability to manipulate and transport materials that weigh up to 65 pounds.
- Ability to be on-call during all non-scheduled work hours with a 30-minute response time.
- Pass a background check which includes criminal record history.
- Respond to emergency situations in all weather conditions; 24 hours a day, 7 days a week.
- Possess strong customer service skills, with the ability to interacts with internal and external customers, local and law enforcement agencies, Traffic Incident Management partners, and the traveling public.

It is preferred that qualified candidates also have:
- High school diploma or equivalent and two (2) years of experience in highway maintenance, logging, farming, excavation, or heavy equipment experience or one (1) as a Highway Maintenance Worker 1 or equivalent.
- Experience and training of tow truck operations.
- Knowledge of the "Emergency Response Guidebook" (ERG) as it relates to spill response procedures to protect self, other workers, and the public.
- Knowledge of National Incident Management System (NIMS), Traffic Incident Management (TIM) best practices in accordance with the National Unified Goal (NUG) for traffic management.
- Completion of the Federal Emergency Management Administration (FEMA) Incident Command System ICS-100/200 courses.
- Strong awareness of WSDOT Highway Maintenance procedures.
- Intermediate computer skills to operate various computer programs, such as Microsoft Office applications, internal WSDOT applications, and the internet.
- Experience in effectively communicating to multiple audiences, both orally and in writing.
- Experience adhering to safety policies and diligence in performing work in a safe manner.

Important Notes
This recruitment may also be used to fill additional positions per business needs.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. The criminal history check will be administered by the WSP to enable candidates to operate on the State Patrol radio system, and to drive an authorized emergency permitted vehicle.
This position may subject to the drug and alcohol testing requirements of the Federal Motor Carrier Safety Administration (FMSCA). For more information, please go to DOT Drug & Alcohol Testing.
The listed salary for this position does not include a legislative approved 10% premium.
By issuance of proclamation, the Governor of Washington State mandates that all employees who work for executive cabinet agencies (which includes the Department of Transportation) must be fully vaccinated against COVID-19. This is a condition of employment with WSDOT. Exemption may be granted for religious or medical purposes; however, accommodations will be subject to approval based on the essential functions required of the position.
WSDOT does not use the E-Verify system. For more information, please visit

Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
Paid Leave – In addition to 11 paid holidays, full-time employees earn a minimum 14 paid vacation days per year!
Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Robyn Lovely at Please be sure to reference 22DOT-OR-30116e in the subject line.

Contact Person:
Location: Tacoma, WA
Application Method: Online:
Base Pay: $47,844 - $58,260/ YR

Posted on May 05, 2022

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