IT Support Technician 1- Pullman, WA

Employer: Washington State University

Job Description:
Title: 481C-YN - IT Support Technician 1
Business Title: IT Support Technician 1
Additional Titles:
Employee Type: Classified
Job Family: Civil Service - OT Eligible

Position Details:
COVID-19 Vaccine Information:
In accordance with Washington State Governor's Proclamation 21.14.2, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at Please contact HRS at or 509-335-4521 if you have questions.

Summary of Duties:
The IT Support Technician 1 works in support of general University classrooms, assisting with coordination activities of media services, such as videoconferencing, equipment scheduling and distribution, technical services, and production and presentation of audio-visual materials; performs technical support in the set up and operation of media equipment and systems and the production of audio visual, video, and media materials.

Position requires occasional holiday, evening, and weekend hours.

Required Qualifications:
High school or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.
Possession of, or ability to obtain by time of hire, a valid driver’s license.

Preferred Qualifications:
Willingness and ability to work evenings, weekends, and holidays as necessary.
Experience with videoconferencing production equipment.
Experience providing technical support for multimedia classrooms.
Experience providing basic IT consulting/customer service.

Additional Information:
Area/College: Academic Outreach and Innovation
Department Name: Learning Innovations
City, State, Zip: Pullman, WA 99164
Department Link:
Monthly Salary: $3,294.00 monthly
FTE: 100%
This is a permanent position.
Posting Close Date: This position has been re-posted. Screening has begun and will remain ongoing until the vacancies have been filled.
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach 1) resume and 2) cover letter to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.

Required Documents:
1) Resume
2) Cover letter

Time Type:
Full time

Position Term:
12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or

Contact Person:
Location: Pullman, WA
Application Method: Online:
Base Pay: $3,294/ MO

Posted on April 12, 2022

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