IT Customer Support (Entry, VTC) - Yakima, WA

Employer: Yakima Valley College

Job Description:
We invite you to consider joining Yakima Valley College (YVC), an innovative and equity-focused designated Hispanic Serving Institution that is committed to the pursuit of equitable student learning outcomes for its diverse students.

Yakima Valley College is accepting applications for an IT Customer Support – Entry. This
position functions on-site to support the Video Teleconferencing Distance Learning Services for Yakima Valley College. This is a full-time classified position, the beginning salary is per month for 40 hours per week, with periodic increments up to, plus a full state benefits package.

The Video Teleconferencing (VTC) distance learning team supports all YVC students, faculty, and staff classrooms, events, and Audio Video (AV) solutions. This includes all VTC operations, asset management, instructor station hardware, VTC configurations, installations, preventative maintenance, applications, and classroom VTC solutions.

Reporting to the Assistant Director of Technology Services, the IT Customer Support – Entry position coordinates and manages projects, events, services, operations, technical support, and equipment maintenance for (VTC) solutions. Assists with VTC and technology installations and maintenance. Manages instructor stations, conference room functionality, and products used for distribution of VTC.

Essential Tasks
Functions on-site to perform the following:

VTC Operations & Project Management

Establish technical requirements of live, remote, and recorded VTC/lecture capture productions.
Manage the production of capturing, storing, and distribution of multimedia for classroom instructional sessions.
Design, install, and wire the technical setup for live and remote VTC /streaming productions.
Maintain current knowledge of technical developments in videoconference and lecture capture engineering.
Manage the planning, scope, time, and communication of projects using Smartsheet
Utilize Smartsheet to manage project timelines and documentation of future projects.
Manage VTC equipment installation, repairs, warranty, and lifecycle replacement for all campus locations.
Travel to multiple satellite locations for the incident, change, and project management purposes.
Troubleshoot and assess connectivity issues pertaining to distance learning and instructor stations.
Run cables, establish pathway, terminate, punch down and cable manage necessary cables for all VTC solutions.
Development and implementation of lecture capture systems.
Perform other duties as assigned

Infrastructure, networking, and cabling best practices.
Analog and Digital Audio equipment (Speakers, Microphones, etc) and protocols.
Analog and Digital Video equipment (Projectors, Displays, etc) and protocols.
Distance Learning Solutions, including Zoom, Teams, MS Stream, Panopto, and Canvas.
Display an effective understanding of the job responsibilities, the roles of others within the Technology Services Department and YVC employees, and the strategic goals of YVC.
Contribute to the overall customer satisfaction goals of Technology Services.
Take all reasonable measures to assure and maintain data integrity and security.
Prioritize and adapt to a constantly changing workload.
Communicate effectively, both verbally and in writing.
Maintain responsive communication to inbound requests from multiple channels.
Adapt to the rapidly changing nature of information technology.
Work under stressful situations and manage stress appropriately.
Negotiate priorities according to campus and department needs.
Utilize reporting to make strategic decisions for improving VTC solutions.
Consistently meet the expectations of the designated work schedule.
Must be able to independently move equipment up to 50lbs & move equipment more than 50lbs with the assistance of others.
Must be able to sit, stand, and walk for prolonged and considerable amounts of time.
Must be able to routinely reach, stoop, bend, kneel and crouch while performing duties of the position.
Must be able to climb ladders.
Associates degree in Information Technology; OR, Equivalent education and work experience; AND
One year or more experience working in an IT customer support environment.
Experience with Audio Video design and standardization.
Experience in designing, developing, and maintenance of VTC technology.
Experience working in higher education.
When on days; M-F 7:30am – 4:30pm (Summer M-Th 6:00am – 4:30pm), Will work some nights and weekends for VTC classes and events.

Supplemental Information
To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:

A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted). The search committee should be able to easily “check off” each qualification asked for in the job description.
A current resume (a resume will not substitute for the "work experience" section of the online application).
Three (3) professional references (personal references do not count as professional).
Unofficial transcripts for confirmation of degree and required for the fulfillment of the minimum qualifications (when applicable). The successful candidate will be required to submit official transcripts at the time of hire.
Copy of Credentials or license as required for the fulfillment of the minimum qualifications
Supplemental Questions - Your responses should provide examples and timelines in your education or experiences which gives evidence of each claim you make.

Please note: Failure to follow the above application instructions will lead to disqualification. Please do not include any attachments other than the ones requested above. E-mailed documents will not be accepted after the closing of the recruitment or in lieu of attaching your documents to the online application.

Employment Information:
Those applicants invited to interview may be required to complete a skills test.

Candidates will be subject to a Criminal History Background Check as a condition for consideration of employment.

Due to an emergency proclamation by the Governor, all employees will be required to provide proof of COVID-19 vaccination as a condition of employment. Employees may request a medical or religious accommodation by contacting the Human Resources Department at 509-574-4670.

"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."

Yakima Valley College does not discriminate against any person on the basis of race, color, national origin, disability, sex, genetic information, or age in admission, treatment, or participation in its programs, services, and activities, or in employment. All inquiries regarding compliance should be directed to the Director of Human Resource Services, YVC, South 16th Ave. & Nob Hill Blvd., Yakima, WA 98902; or call 509.574.4670. Click here for the full nondiscrimination statement.

Yakima Valley College's Annual Safety and Fire Report is available online at, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610.

Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.

All positions are subject to funding.

Contact Person:
Location: Yakima, WA
Application Method:
Base Pay: $4,608-$6,199/month

Posted on March 31, 2022

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