Client Support Technician- Seattle, WA

Employer: City of Seattle

Job Description:
The City of Seattle is seeking qualified candidates for the position of Client Support Technician with Seattle Information Technology (IT).

As a city, Seattle is known as a progressive leader in technology, innovation, and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our city what it is today and shaping our exciting future. The organization’s workforce plays a critical in making this possible.

Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 650+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow.

Job Responsibilities
Position Overview:
The Client Support Technician (IT Professional C-BU) reports to Seattle IT’s client support supervisor, which is a part of the Collaboration and Workplace Technologies Division. Primary duties include install, maintain, configure, test, document and repair software and hardware used on city desktops, laptops, mobile computers, printers, peripherals, audio/visual and other unique hardware or software used within the city. You will work on software and operating system deployment, vendor coordination, creating user guides, act as subject matter expert on specifically assigned technology, and train IT staff as needed. Advanced IT knowledge, including desktop operating systems, security, networking, applications and excellent customer service skills. Position requires attention to detail and ability to multi-task in a fast-paced computing environment.

The successful candidate will:
Ensure all work assignments are completed in a timely and professional manner while providing high quality service.
Continuously seek to improve processes and services, working with team members and management.
Utilize existing tools and systems to perform daily functions of the job, completing documentation and status updates in a timely manner.
Provide Tier II escalation support for City Service Desk.
Act as a subject matter expert (SME) as assigned by supervisor.
Be familiar with ITIL framework.
Bring advanced technical expertise, professionalism, and exceptional customer service to the Team.
Perform varied job tasks commensurate with the IT Professional C level.

Required Qualifications:

NOTE: Equivalent combinations of education/experience/training will be considered for the required qualifications except where specifically noted.

Minimum three years’ Windows desktop/laptop support experience in a professional enterprise environment, including: O365/MS Office, and other software applications.
Experience installing, upgrading and/or configuring computers and software, including client-side networking and telephony skills.
Demonstrated proven success record in documenting technical procedures and communications.
Excellent communications skills, both written and oral.
Excellent time management skills.
Excellent analytical and problem-solving skills.
Ability to work in fast-paced dynamic environment with many customers and competing priorities.
Must be available to be on-call to respond to problems arising during non-business hours.
Must be able to: lift 25 lbs., stand for long periods of time, take equipment on and off shelves, work around and under desks, climb flights of stairs and must be able to walk frequently for extended periods of time.
Must possess a valid driver’s license or provide evidence of equivalent mobility in order to travel to City facilities to deliver/install equipment.

Desired Qualifications
BA/BS or AA degree or equivalent in computer science, information technology, business management, IT Security or a closely related field.
A+, MCP, and/or MCDST Certification.
Hardware and Software testing experience.
Experience with Microsoft SCCM.
Experience with Active Directory Group Policies.
Experience with Audio Visual technology support.
Ability to identify and document risks, opportunities and efficiencies related to assigned work.
Experience with Mobile computing hardware and software, and wireless connectivity.
Experience with Macintosh environment.
Project management training and/or certification.
Additional Information
Employees of the City of Seattle enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play. Explore City of Seattle – Benefits at a Glance (Download PDF reader) for more information.

How to Apply: To be considered for this position, you must submit your complete application, attaching both a cover letter and resume at .

NOTE: Pre-employment physical required; ability to lift and move 25#s.
NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77.
Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle's Fair Change Employment Ordinance 14.17.

This position is open to all candidates who meet the minimum qualifications. The Seattle Information Technology Department values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status.

Contact Person:
Location: Seattle, WA
Application Method: Online:
Base Pay: $39.74 - $59.59/ HR

Posted on March 24, 2022

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